Training Certification - frequently asked questions

SMART Training Certification is designed for resellers or third-party trainers who provide in-depth training to customers on using SMART Board interactive whiteboards and SMART Notebook collaborative learning software. Participants will be certified to present 90-minute, half-day and full-day SMART training sessions.

SMART Training Certification events are offered in various cities across North America. Click here, for details on our events with the latest scheduled. Or, you can book an on site training session and we can come to you. For details, please visit smarttech.com/contacttraining or call (toll-free) 1.866.518.6791 option 4.

No. Education customers wanting to certify three or more people can arrange for a SMART-employed trainer to deliver the SMART Training Certification session at their location. The price of the SMART Certification Training package is designed to be as cost-effective as possible.

The price includes the following:

• Pre-certification self-study materials
• SMART Session Training Facilitator Guide and resources
• Certificate, letter of completion, logos and listing on the SMART website [link to Certified Trainers page]
• Expenses incurred by the SMART-employed trainer

A typical day lasts from 9:00 a.m. to 4:00 p.m., with a one-hour break for lunch and several breaks in the morning and in the afternoon.

Each SMART Training Certification session is designed to accommodate approximately 15 participants. SMART reserves the right to reschedule an event if fewer than 15 people register per session.

SMART Training Certification is for anyone who wants to present up to a full-day session on how to use SMART Board interactive whiteboards with SMART Notebook software.

SMART Training Certification is available for Macintosh computer users. Unless otherwise indicated, all events are delivered using the Microsoft Windows® operating system. You may attend a scheduled Macintosh based event or request Macintosh learning materials. Otherwise, you may speak to our training coordinators at 1.866.518.6791 option 6 to arrange for on-site SMART Training Certification delivered on the Macintosh operating system. For more details, please visit smarttech.com/contacttraining.

Yes. SMART will refer customers to its website, which lists all SMART Certified Trainers.

Candidates are given four months from the time you complete the face to face training session.

• You have one attempt to pass the assessment. Please review the instructions attached to the notification you recieved by e-mail.
• If you’re not successful after one attempt, an additional attempt can be purchased at a cost of $49 USD. Please visit smarttech.com/contacttraining for further assistance.

The test is comprised of a variety of questions based on methodology and content, including situational and concrete question types in a variety of formats (i.e. multiple choice, multiple answers, ordering, Yes/No, etc.).

• The certification portion of the training includes time to practice your own delivery of the training, with specific feedback on how you can improve your skills
• The training specialist will use a rubric which outlines key performance parameters
• You’ll receive a feedback sheet indicating which parts of your presentation were effective and which need some work so you can better serve your audience

No. All candidates must attend the entire SMART Training Certification prior to taking the test. A SMART Certified Trainer agreement will not be provided to those candidates who have not attended the live training.

Once you’re certified, you may be required to take an annual test through SMART’s Learning Space to maintain your certification. You may also be expected to attend online recertification for any minor software releases. If there are major software releases, we may ask you to attend an instructor-led recertification session.

Your other responsibilities will be covered in the SMART Certified Trainer agreement, which you’ll sign before being granted access to the resources you’ll need to effectively deliver training.

We highly recommend you collect feedback from all of your training sessions. This feedback can help you develop your skills and provide a better understanding of your audience's needs. A feedback form is included in the Learner Workbook.

You can print materials and certificates for your sessions from the trainer resource website or purchase production-quality Learner Workbooks from SMART. Once you’ve successfully completed the post-certification requirements, we’ll regularly provide you with updated materials.

Light refreshments will be available throughout the day, but no lunch is provided.

The session starts at 9:00 a.m., so we ask that you arrive by 8:45 a.m. to check in. The session begins promptly at 9:00 a.m. In fairness to all attendees, anyone arriving after 9:30 a.m. will not be admitted to the session.

No refund is available to participants who do not show up for their registered session and do not notify SMART in advance.