Business process management

Process management is all about improving the performance of your business, whether it's faster speed to market on new products and services, improved operational efficiency, or increasing the value of your customers' experience. But changing the way your organization, suppliers and partners do business is never easy. Coordinating business functions in different geographic locations can be a daunting task, plagued with travel that costs time and money. With SMART solutions, you can bring stakeholders, suppliers or customers from various locations together into the same room to share, save and distribute information in real-time, which means better meeting outcomes and a reduced risk of misunderstanding.

SMART solutions provide a visual and engaging way for stakeholders to collaborate with process owners throughout development – from process definition and analysis to activity mapping, improvement targets and ongoing measurement. With our interactive whiteboards, displays and conferencing software, you can share analysis and ideas across the entire team, whether they are in the same room or spread across the globe. This can help accelerate your ability to reach consensus, improve decision making, and manage the implementation of newly transformed processes – all for immediate cost savings and customer satisfaction gains.

With SMART solutions for business process management, you can

• Share business process analysis while it's in progress – allow stakeholders to visualise and modify the entire process for more flexible, innovative planning with fewer misunderstandings
• Collaborate across virtual process teams – colleagues, suppliers, manufacturers and clients in multiple locations can not only view process materials, but can make corrections and suggestions that all can view and debate
• Engage the real experts – realize the freedom to work with subject matter experts and key stakeholders you require based on their insight, not their expense

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