Support

SMART believes superior customer service and comprehensive product support are key to a successful technology implementation. Our representatives are available to provide support before, during and after your product implementation. We work with our extensive network of resellers to provide technical and product support to ensure help is nearby when you need it. SMART also offers consultation services and extended product warranties.

Technical support

Friendly and helpful technical support is available to SMART customers around the world. Our trained and knowledgeable customer service staff and technicians can provide support in 30 different languages. Submit a question directly to the technical support team or start a live online chat with our technical support staff - they’re available 13 hours each business day. You can also get online help 24 hours a day anytime during the week by viewing our online training materials and through SMART’s online knowledge base - a searchable database containing over 1,500 how-to, technical and troubleshooting documents.

Product support

As a SMART customer, you’ll receive information on product updates and notifications through the SMART product update (SPU) tool. The SPU will automatically notify you when an upgrade is available and will guide you through the upgrading process. This ensures you are always working with the latest innovations from SMART.

Product warranty

With SMART, you can be confident that we stand behind our products. We offer a 3 year warranty on most products, including the projectors for our integrated systems. And, if you register your SMART Board interactive whiteboard within 2 years of purchase, the warranty will be extended to 5 years.

Global reseller network

SMART’s broad channel of resellers offer customer service and sales support around the world. These knowledgeable professionals offer advice on which SMART products are best-suited for your environment. They can also help you design an implementation plan that meets your specific needs.

Consultation services

SMART’s team of consultants can provide support as you plan your implementation of SMART products. Available in a growing number of areas around the world, our consultants can work with you to evaluate and select products and help design your implementation strategy. As your implementation gets underway, our team ensures that you have the right training for your staff to maximize the benefit of your investment in SMART products.

Want to find out more?

Fill out our contact request form and we’ll get in touch with you to discuss what SMART solutions can do for your organization.

Complete the form

SMART customer stories

In meeting rooms around the world, SMART business solutions transform the way people collaborate. We invite you to view stories about how our solutions help teams work together.

Browse our stories

About SMART

Learn about SMART's history, awards and environment and quality policies. You'll also find executive biographies, recent media coverage and information on our commitment to the community.

Learn more about SMART

SMART Technologies