Support

Friendly and helpful technical support is available to SMART customers around the world. Our team of more than 100 trained and knowledgeable customer service staff and technicians can provide support in 30 different languages. They can be contacted via online chat or by telephone toll-free 13 hours each business day. You can also get help online 24 hours a day anytime during the week through SMART’s online knowledge base – a searchable database containing over 1,500 how-to, technical and troubleshooting documents.

As a SMART customer, you’ll receive information on product updates and notifications through the SMART Product Update (SPU) tool. The SPU will automatically notify you when an upgrade is available and will guide you through the upgrade process. It’s our way of ensuring that you stay informed about any developments that can help you maximize the benefits of your SMART products.

With SMART, you can be confident that we stand behind our products. We offer a three-year warranty on most products, including the projectors for our integrated systems. And, if you register your SMART Board interactive whiteboard within two years of purchase, the warranty on the board will be extended to five years.

SMART’s broad channel of resellers offers customer service and sales support in 175 countries around the world. These knowledgeable professionals can offer advice on which SMART products are best suited for your classroom. They can also help you design an implementation plan that meets your specific needs.