Support

Friendly and helpful technical support is available to SMART customers around the world. Our trained and knowledgeable customer service staff and technicians can provide support in 30 different languages. Submit a question directly to the technical support team or start a live online chat with our technical support staff - they’re available 13 hours each business day. You can also get online help 24 hours a day anytime during the week by viewing our online training materials and through SMART’s online knowledge base - a searchable database containing over 1,500 how-to, technical and troubleshooting documents.

As a SMART customer, you’ll receive information on product updates and notifications through the SMART product update (SPU) tool. The SPU will automatically notify you when an upgrade is available and will guide you through the upgrading process. This ensures you are always working with the latest innovations from SMART.

With SMART, you can be confident that we stand behind our products. We offer a 3-year warranty on most products, including the projectors for our integrated systems. And, if you register your SMART Board interactive whiteboard within 2 years of purchase, the warranty will be extended to 5 years.

SMART’s broad channel of resellers offer customer service and sales support around the world. These knowledgeable professionals offer advice on which SMART products are best-suited for your environment. They can also help you design an implementation plan that meets your specific needs.