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SMART Notebook Software
9.7 and 9.5 (Windows)

This page provides links to user’s guides, how-to and troubleshooting articles, our extensive knowledge base and other resources for your SMART product.

Question and Answer Documents

How-to articles (16) Show

Determining Your SMART Notebook Software Version (078171)

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Downloading Gallery Categories in SMART Notebook (096758)

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Configuring SMART Notebook to Access a Gallery on a Shared Network Drive (096765)

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Downloading Manipulatives or Learning Objects from the SMART Learning Marketplace (UK Version) (127148)

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Determining the Power-On Default Serial Communication Settings for a SMART Board 500 Series Interactive Whiteboard (077508)

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Finding SMART Software Version Information (084540)

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Installing Third-Party Encoders and Importing Video Files into SMART Notebook Software (085345)

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How To Install SMART Board Software 9.5 Language Packs on Computers With No Internet Access (086277)

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Installing SMART Board Software 9.5 Service Pack 5 for the Windows Vista Operating System (090623)

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Removing SMART Board Software 9.5 Service Pack 5 for the Windows Vista Operating System (090624)

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Setting a Notebook Software File as Read-Only (092397)

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Changing the Default Font in Notebook Software 9.x (096766)

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Using Fraction Maker in the SMART Notebook Software Gallery (097145)

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Converting Promethean Files for Notebook Software Compatibility (114274)

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Downloading Manipulative or Learning Objects from the SMART Learning Marketplace Website (116248)

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What's New in SMART Board Software 9.7 Service Pack 1 (119020)

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Troubleshooting articles (40) Show

The Windows XP SP2 Operating System Interrupts the Installation of a SMART Software Product (077681)

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SMART Products Suitable for People with Disabilities (077823)

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Text Position Changes When You Open a SMART Notebook File on a Different Computer (079477)

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Nothing Happens After You Complete the Download Page Form (084809)

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You're Unable to Open SMART Notebook Software (102097)

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SMART Recorder Doesn’t Record Sound from a Video File (116257)

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SMART Essentials for Educators Remains Installed on Your Computer after You Remove SMART Board Software (117155)

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Text and Objects Don't Appear When You Open Your SMART Notebook File (125681)

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Items Appear as Gray Boxes in SMART Essentials for Educators and the Lesson Activity Toolkit (127401)

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Gallery Items Lose Rotation when Exported to PDF or a Web Page in Notebook Software Version 9.5 (077507)

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Text Gets Smaller Across the Page in Notebook Software 9.5 (077525)

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SMART Notebook Print Capture Doesn't Work in the Windows 98 SE Operating System (077528)

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The Open and Redo Buttons Disappear in the Notebook Software 9.5 Toolbar (077543)

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Interactive Screen Goes Blank after a Period of Inactivity (077708)

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Adobe Flash Player Compatible Files Don't Display in SMART Notebook (078165)

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Object Jumps to Different Page using Drag and Drop Feature in Notebook Software 9.5 (079481)

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Changing the Print Capture Rights in Windows Operating Systems (081554)

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Performing a Print Capture in Microsoft Word (083147)

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Known Issues with SMART Board Software 9.5 Service Pack 4 on Windows Vista Operating Systems (086238)

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You Can't Write on Flash Objects in Notebook Software 9.5 (088986)

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SMART Essentials for Educators Loads Repeatedly in Notebook Software 9.5 (090342)

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An Error Message Appears When You Import a Microsoft PowerPoint File into Notebook Software (091202)

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An Error Message Appears When You Export a Notebook File as a Microsoft PowerPoint File (091203)

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Symantec AntiVirus Software Detects a Trojan Horse in MediaCoder Installation Files (097049)

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Error Message Appears When You Add Video Files to Notebook Software (096734)

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AntiVirus Applications Detect a Trojan Horse in the flvtool2.exe File in SMART Board Software (097057)

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Computer Restarts or Exits Unexpectedly when Printing from Notebook Software 9.7 (099415)

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Error Message Appears When You Turn on Your Interactive Product (112573)

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Changing Notebook Software Language Settings (112994)

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Exporting a Notebook File with a Fraction Maker Text Object to PDF (115107)

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Digital Ink Notes Don’t Immediately Appear as You Draw on the Interactive Screen (115373)

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Unable to Write or Touch in One Area of Your SMART Board Interactive Whiteboard's Screen (115507)

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Unable to Set SMART Video Player as Your Default Media Player (116230)

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Determining the Correct Version of SMART Board Software 9.7 Service Pack 1 (116712)

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Notebook Software Starts in English Only (118046)

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Exporting Notebook Files to Blackboard Software (119396)

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An Incorrect Version Number Displays for Your GoWire Auto-launch Cable (119581)

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You Must Type Your User Name and Password When You Start Notebook Software (119957)

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The Points Per Second Slider In SMART Board Diagnostics Doesn’t Work (119962)

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Notebook Software Flowchart: Is the Software Working Correctly? (115571)

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Product Documents

Product guides and quick references (10) Show

SMART Board Software 9.5 Installation Guide for System Administrators (070615)

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SMART Board Software Version 9.5: Features and Functions for Windows Computers (001389)

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What's New in SMART Board Software 9.5 (Windows and Mac operating systems) (001392)

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SMART Board Software Version 9.5 Toolbars for Windows (001393)

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SMART Board Start Center for Windows Computers Quick Reference (001395)

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SMART Board Software 9.7: A Feature Comparison Between Microsoft Windows, Mac OS and Linux Operating Systems (001421)

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New Gallery Items in Notebook Software Version 9.5 (071701)

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SMART Board Software 9.7 for the Windows Operating System Features and Functions (096743)

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New Features in SMART Board Software Version 9.7 (097061)

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SMART Board Software 9.7 Installation Guide for System Administrators (097521)

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