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SMART Notebook Software
9.7 and 9.5 (Mac)

This page provides links to user’s guides, how-to and troubleshooting articles, our extensive knowledge base and other resources for your SMART product.

Question and Answer Documents

How-to articles (14) Show

Determining Your SMART Notebook Software Version (078171)

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Downloading Gallery Categories in SMART Notebook (096758)

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Configuring SMART Notebook to Access a Gallery on a Shared Network Drive (096765)

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Downloading Manipulatives or Learning Objects from the SMART Learning Marketplace (UK Version) (127148)

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Determining the Power-On Default Serial Communication Settings for a SMART Board 500 Series Interactive Whiteboard (077508)

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Capturing Notes Written on a QuickTime Video in SMART Board Software 9.5 for Mac Operating Systems(081568)

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Finding SMART Software Version Information (084540)

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Installing Third-Party Encoders and Importing Video Files into SMART Notebook Software (085345)

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Setting a Notebook Software File as Read-Only (092397)

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Changing the Default Font in Notebook Software 9.x (096766)

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Using Fraction Maker in the SMART Notebook Software Gallery (097145)

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Removing SMART Board Software and Remaining Files from Mac Operating System Software (117343)

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What's New in SMART Board Software 9.7 Service Pack 2 (118929)

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What's New in SMART Board Software 9.7 Service Pack 1 (119020)

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Troubleshooting articles (53) Show

Yellow Paper Image Appears on the SMART Board Interactive Screen (077614)

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SMART Products Suitable for People with Disabilities (077823)

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Orientation Procedure on Your SMART Product Has No Effect (078784)

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Text Position Changes When You Open a SMART Notebook File on a Different Computer (079477)

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Nothing Happens After You Complete the Download Page Form (084809)

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Print Capture is Unavailable in SMART Notebook Software (092342)

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You're Unable to Open SMART Notebook Software (102097)

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SMART Essentials for Educators Remains Installed on Your Computer after You Remove SMART Board Software (117155)

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The Essentials for Educators Folder Doesn’t Appear in the SMART Notebook Software Gallery (121085)

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The Handwriting Recognition Language in SMART Notebook Software Is Different than Your Mac Operating System Software’s Language (124279)

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Text and Objects Don't Appear When You Open Your SMART Notebook File (125681)

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You’re Unable to Install SMART Board Drivers or SMART Notebook Software 10 (125841)

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Gallery Essentials Doesn't Install (140129)

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Manipulative Learning Objects Won’t Open in SMART Notebook Software (124278)

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Unable to Use Print Screen in Floating Tools (125746)

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Items Appear as Gray Boxes in SMART Essentials for Educators and the Lesson Activity Toolkit (127401)

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Gallery Items Lose Rotation when Exported to PDF or a Web Page in Notebook Software Version 9.5 (077507)

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Difficulty Double-Clicking an Object When Using a SMART Board Interactive Whiteboard (077515)

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Adobe Flash Objects Flicker in Notebook Software 9.5 for Mac OS X Operating System Software (077521)

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Text Gets Smaller Across the Page in Notebook Software 9.5 (077525)

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Notebook Software Stops Responding When You Select Specific Fonts While Editing Text (077526)

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Unable to Remove Bulleted Text in Notebook Software (077529)

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Captured Screen Images Appear Faded, Bleached, or Distorted When Viewed In Notebook Software (077531)

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The SMART Board Software Magnifier Tool Produces a Black or Distorted Image in the Zoom Window (077538)

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Notebook Software 9.5 Toolbar Settings Aren't Saved Between Sessions (077548)

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Gallery Folder is Empty in Notebook Software 9.5 (078160)

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Flash Link In PDF from Notebook Software Doesn't Work (078163)

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Some Bluetooth-Enabled Cellular Phones Can Send Text Messages to a SMART Interactive Product through a Mac Computer (078193)

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SMART Board Software 9.5 for Mac Operating Systems Doesn't Recognize Cursive Handwriting (083408)

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SMART Board Software 9.5 Menu Bar Stops Responding (085081)

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Trash in Mac Operating Systems Contains SMARTBoardService Folders from SMART Board Software 9.5 (087713)

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SMART Essentials for Educators Loads Repeatedly in Notebook Software 9.5 (090342)

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You’re Unable to Use SMART Notebook to Import PowerPoint Presentations (092335)

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Hiding the Page Sorter in Notebook Software 9.5 and 9.7 for the Mac OS X Operating System (092339)

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Intel-Based Mac Computers Can’t Connect to SMART Board SC7 or SC8 Controllers (095691)

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You're Unable to Change a Gallery Shape's Color in Notebook Software for Mac Computers (096764)

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Adobe Flash Player Doesn't Work in SMART Notebook Software (107742)

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You're Unable to Use the SMART Notebook Software Pen Tool in Parallels Desktop (114378)

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Digital Ink Notes Don’t Immediately Appear as You Draw on the Interactive Screen (115373)

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You Can Use Only One Pen at a Time on Your SMART Product with DViT Technology (115501)

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You’re Unable to Write Digital Ink Notes in an Area of the Interactive Screen When Using Notebook Software (115502)

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Unable to Write or Touch in One Area of Your SMART Board Interactive Whiteboard's Screen (115507)

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Determining the Correct Version of SMART Board Software 9.7 Service Pack 1 (116712)

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Text Disappears in Notebook Software (117364)

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Opening SMART Board Software Automatically on Mac Computers (117416)

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Resizing Adobe Flash Objects in Notebook Software for Mac OS X 10.5 Operating System Software (118028)

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Notebook Software Starts in English Only (118046)

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Exporting Notebook Files to Blackboard Software (119396)

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An Incorrect Version Number Displays for Your GoWire Auto-launch Cable (119581)

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You Must Type Your User Name and Password When You Start Notebook Software (119957)

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You’re Unable to Connect to Team Content in SMART Notebook Software on Your Mac Computer (119961)

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The Points Per Second Slider In SMART Board Diagnostics Doesn’t Work (119962)

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Notebook Software Flowchart: Is the Software Working Correctly? (115571)

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Product Documents

Product guides and quick references (9) Show

What's New in SMART Board Software 9.5 (Windows and Mac operating systems) (001392)

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SMART Board Software 9.7: A Feature Comparison Between Microsoft Windows, Mac OS and Linux Operating Systems (001421)

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New Gallery Items in Notebook Software Version 9.5 (071701)

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SMART Board Software Version 9.7: Features and Functions for Macintosh Computers (096745)

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New Features in SMART Board Software Version 9.7 (097061)

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SMART Board Start Center for Mac Computers Quick Reference (001394)

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SMART Board Software Version 9.5 Toolbars (Mac OS X Operating System) (026259)

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SMART Board Software Version 9.5: Features and Functions for Mac OS X Computers (070430)

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SMART Board Software 9.7 Service Pack 2 for Mac Computers - Release Notes (121497)

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