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You’re Unable to Start or Run SMART Notebook SE from Your USB Bracelet

Issue

When you connect a SMART Notebook SE USB bracelet to your computer, SMART Notebook SE doesn’t start automatically.

OR

SMART Notebook SE starts, but an error message appears, the software closes and you’re unable to access the files on the USB bracelet.

Cause

If you’re using a Mac computer, SMART Notebook SE doesn’t start because Mac computers don’t support autoplay.

If you’re using a computer with a Windows operating system, there are two possible causes that prevent SMART Notebook SE from starting:

The AutoPlay feature for USB storage devices is disabled and there is an issue with the registry on your computer.

OR

Your computer doesn’t assign two drive letters to the USB bracelet because one or both of those letters are already assigned to mapped drives.

Determining Why SMART Notebook SE Doesn’t Start on Windows Operating Systems

To determine the cause of the issue

1. Connect your SMART Notebook SE USB bracelet to your computer.

   A Removable Disk window appears asking what you want to do with the files on the USB bracelet.

   Note 

   If the Removable Disk window doesn’t appear, follow the instructions in Solution 2 for Windows operating systems.

2. Select SMART Notebook SE from the list and then click OK.

   If SMART Notebook SE starts but an error message appears, follow the instructions in Solution 1 for Windows operating systems.

Solution

Mac OS X Operating System Software

Start SMART Notebook SE manually.

To start SMART Notebook SE manually

1. Connect your SMART Notebook SE USB bracelet to your computer.

   Two Removable Disk drives appear.

2. Double-click the Removable Disk drive that contains the NotebookSE_Mac_Software folder and then double click Start_NotebookSE_Mac.

   OR

   Double-click the NotebookSE_Mac_Software folder and then double-click SMART Notebook SE.app.

Windows Operating Systems

Update your operating system to Windows XP SP3.

OR

Complete one of the following procedures.

Changing the Drive Letter for your SMART Notebook SE USB Bracelet to an Available Drive

To change the drive letter for your bracelet to an available drive

1. Select Start > Control Panel > Administrative Tools > Computer Management.

   The Computer Management window appears.

2. Select Storage > Disk Management.

   In the list of physical drives located in the right pane, you see two physical drives labelled Removable. Note the drive letters for the removable drives, for example, E and F.

3. Select Start > My Computer.

   The My Computer window appears and you see drive letters for all the existing mapped and physical drives. If one or both of the drive letters from step 2 are being used by a mapped or a physical drive, you need to change the drive letter.

   

4. Choose a drive letter that doesn’t appear in the My Computer window, for example, G.

5. In the Computer Management window, right-click the removable drive that has a conflicting drive letter and then select Change Drive Letter and Paths.

   The Change Drive Letter and Paths for [your drive] window appears.

6. From the drop-down menu, select the letter you chose in step 4 (for example, G) and then click OK.

   The Confirm window appears.

7. Click OK.

8. Repeat this procedure if the other removable drive has a conflicting drive letter.

9. Disconnect the SMART Notebook SE bracelet.

   When you reconnect your SMART Notebook SE bracelet, it uses the drive or drives you selected.

Installing the Windows Hotfix

To install the Windows hotfix

Enabling the AutoPlay Feature

To enable AutoPlay in Windows XP

1. Select Start > Run.

   The Run window appears.

2. Type gpedit.msc in the Open box and then click OK.

   The Group Policy window appears.

3. In the left pane, select Local Computer Policy > Computer Configuration > Administrative Templates > System.

4. In the right pane, scroll to and double-click Turn off Autoplay.

   The Turn off Autoplay Properties dialogue box appears.

5. Select Disabled and then click OK.

6. Close the Group Policy window and then restart the computer.

To enable AutoPlay in Windows Vista

1. Select Start > Run.

   The Run window appears.

2. Type gpedit.msc in the Open box and then click OK.

   The Local Group Policy Editor window appears.

3. In the left pane, select Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > AutoPlay Policies.

4. In the right pane, change the Turn off Autoplay setting to Disabled.

5. Close the Local Group Policy Editor window.

6. Select Start > Control Panel.

   Control Panel appears.

7. In Control Panel Home view, click Hardware and Sound.

8. Click AutoPlay.

9. Select Install or run program in the Software and games drop-down list and then click Save.

10. Close Control Panel and then restart the computer.

Repairing the Registry

If enabling the AutoPlay feature doesn’t resolve the issue, repair the registry as described in document 822660 on the Microsoft support website.

Starting SMART Notebook SE Manually

You can also start SMART Notebook SE from Windows Explorer.

To start SMART Notebook SE manually

1. Select Start > My Computer.

2. Double-click the Removable Disk drive that has a SMART Notebook SE icon
   beside it.

   OR

   Double-click the Removable Disk drive that has a SMART Notebook SE icon
   beside it and then double-click Start_NotebookSE_Windows.bat.

   OR

   Double-click the Removable Disk drive that has a SMART Notebook SE icon
   beside it, double-click the SMART folder and then double-click SMARTNotebookSE.exe.

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