Comment
 The Key to Creating Customers for Life
A good customer service experience is just the tip of the iceberg. Below the surface is what you don’t see—the work that makes it all happen. However, getting good customer service right consistently is the key to creating customers for life. Read more.
News
 Live Support Webchat
SMART’s Support webchat feature offers you quick and easy access to live customer support specialists. With webchat, you get personalized and immediate answers in real time without having to pick up the phone. Read more.
Service Parts Diagrams Available Online
Service parts diagrams for SMART hardware products, available on the SMART Support website, enable you to view a product’s component parts and find part numbers if you need replacements. Read more.
Recently Released Technical Documentation
Every month, SMART’s documentation team creates and posts to the Knowledge Base a wealth of technical documents. They detail new product specifications and help you get the most out of your SMART products by providing technical assistance and useful information. For your convenience, each issue of SupportLink lists a selection of recently posted documents. Read more.
At Your Service
Help Us to Help You – Tips for Getting Fast Technical Support
SMART’s technical support staff can more effectively respond to your inquiries and provide a resolution when you have the necessary information on hand. These tips will help you to get fast and effective support. Read more.
SMART’s Extensive Knowledge Base
 One way SMART empowers its customers to help themselves is by providing a readily available and unrivaled source of SMART product information. Our online Knowledge Base contains more than 1,500 technical documents that cover virtually everything you need to know about SMART products, their installation, administration and use. Read more.
In Focus
Answers to Common Questions about the SMART Notebook Software End User License Agreement
 Find out what the SMART Notebook Software End User License Agreement is, where to find it, how you may use the software and who may use it. Read more.
Disinfecting Your SMART Board™ Interactive Whiteboard
The cleaning instructions in your SMART Board™ interactive whiteboard user’s guide are adequate for regular cleaning, but these useful instructions detail how to disinfect your SMART Board interactive whiteboard if you need to. Read more.
Learning Links
The Professional Development Continuum: A SMART Model for Professional Development
Every year, SMART’s learning interactions reach well over 100,000 learners. The Professional Development Continuum will provide you with structured access to and tracking of those learning activities. Read more.
 New Free Learning Resources
Several new free learning resources, focusing on the widescreen SMART Podium, SMART Classroom Suite and SMART’s powerful diagnostic tools, are now available from the Free learning resources section of the online SMART Training Centre. Read more.
Learn About SMART Classroom Suite Online
SMART is pleased to announce that live online training on SMART Classroom Suite is now available.
On Wednesdays at 6:00 p.m. and on Thursdays at 12:00 noon (EDT), an instructor leads a 50-minute web and telephone conference on how to use SMART Classroom Suite to create a collaborative, interactive learning environment.
Sign up through the Learning Management System or e-mail onlinetraining@smarttech.com for more information.
Introducing SMART PD Plus Training Events
 SMART’s recently introduced PD Plus training events are lively product training sessions where attendees receive a SMART product, a full day of instructor-led training, review exercises, hands-on time with products and a comprehensive workbook. Read more.
|
