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Support

500 series

SMART Board 500 series interactive whiteboard

This page provides links to user’s guides, how-to and troubleshooting articles, our extensive knowledge base and other resources for your SMART product.

Question and Answer Documents

How-to articles (20) Show

SMART Board Interactive Whiteboard FAQs for Windows Operating Systems (001245)

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Connecting the SMART Board 500 Series Interactive Whiteboard Without a Serial Connector (077593)

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How to Configure the On-Screen Display Controller (077594)

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Keeping the Writing Surface Clean on Your Front Projection SMART Board Interactive Whiteboard (077938)

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Ordering Replacement Parts for SMART Products (098213)

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Configuring a Room Control System for Use with Your Unifi 45 Projector (118925)

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Adjusting Your Unifi 45 Projector's Image Alignment (126964)

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Connecting SMART’s USB Audio System Speakers Directly to Your Unifi 45 Projector (128093)

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Replacing Your Unifi 45 Projector Lamp (129338)

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Adjusting the Image with the UF55/UF55w Projector (133105)

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Mounting SMART Board Interactive Whiteboard Systems and UF55 Projectors on a Back Board (135075)

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Getting the Best Image Quality on Your SMART Board Interactive Whiteboard (127199)

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SMART Board Interactive Whiteboard FAQs for Mac 8.5 to 9.x Operating Systems (001246)

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SMART Board FAQs for Mac OS X Operating Systems (001248)

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Determining the Power-On Default Serial Communication Settings for a SMART Board 500 Series Interactive Whiteboard (077508)

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Connecting Your Interactive Whiteboard to an Older Computer That Doesn't Have a USB Port (077592)

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Changing Registry Permissions in Windows 2000 and XP Operating Systems (077604)

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Conferencing with Your SMART Interactive Product Using NetMeeting Software (077606)

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Your Eraser Cup Is Lost or Broken on Your SMART Board 500 Series Interactive Whiteboard (097392)

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Wirelessly Connecting Your SMART Board 500 Series Interactive Whiteboard to Your Computer (098487)

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Troubleshooting articles (30) Show

Top Technical Tips (129043)

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Yellow Paper Image Appears on the SMART Board Interactive Screen (077614)

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Pointer Sticks in One Place on the SMART Board Interactive Whiteboard (077799)

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SMART Products Suitable for People with Disabilities (077823)

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Don't Use Mr. Clean Magic Eraser or Magic Wipe on Your SMART Board Interactive Whiteboard (092814)

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Indicator LED Lights Are Flashing on Your Unifi 45 Projector (128329)

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A Pen Pointer Appears Instead of the Mouse Pointer (131882)

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You’re unable to install the drivers for your USB to Serial cable (170018)

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The Touch Pad on Dell Inspiron Laptops Doesn’t Work with SMART Products (131276)

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SMART Meeting Pro Doesn’t Work Properly when Multiple Users Interact Simultaneously on Multiple Boards (127818)

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Your Laptop Enters Sleep Mode When Your SMART Board Interactive Whiteboard Shuts Down (137679)

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Designating the Correct Display for Multiple Displays with Windows 7 (142575)

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Interactive Screen Goes Blank after a Period of Inactivity (077708)

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The Projected Image Flickers on the SMART Board Interactive Whiteboard (077913)

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The Projected Image is the Wrong Size on the SMART Board Interactive Whiteboard (077914)

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PowerPoint Video Clips Don’t Display Correctly on the Interactive Whiteboard (077922)

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SMART Board Software 9.0 Stops Responding in Non-Projected Mode (077995)

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Ink Preferences Pane Missing in Mac OS X Operating Systems (078176)

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Using Electrically Sensitive Medical Devices with SMART Interactive Products (079177)

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Mold Does Not Grow and Cannot Grow on Front-projection SMART Board Interactive Whiteboards (096313)

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Concern About Phthalates in SMART Board Interactive Whiteboards (096361)

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Broken or Damaged Serial Connector on Your SMART Board 500 Series Interactive Whiteboard (098410)

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Your SMART Board 500 Series Interactive Whiteboard Lost its Orientation (098488)

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You're Unable to Use the SMART Notebook Software Pen Tool in Parallels Desktop (114378)

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Your Projected Touch Point is Offset from Your Point of Contact After You Perform an Orientation Procedure (118133)

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The Points Per Second Slider In SMART Board Diagnostics Doesn’t Work (119962)

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SMART Board 500 Series Interactive Whiteboard Ready Light Is Green but Unit is Not Functioning (118025)

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SMART Board 500 Series Interactive Whiteboard Ready Light Is Not On (118026)

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SMART Board 500 Series Interactive Whiteboard Ready Light Is Flashing Red and Green (118027)

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Warning to Customers Extending a SMART USB Cable Technical Bulletin 08-2005 (000627)

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Product Documents

Product guides and quick references (13) Show

Textless Installation Instructions for the New Eraser and Retainer (000660)

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SMART Board 500 Series Setup Instructions (001247)

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SMART Board 500 Series Interactive Whiteboard Setup with USB Cable Quick Reference Guide (001365)

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SMART Board 500 Series Interactive Whiteboard Setup with Serial Cable Quick Reference Guide (001366)

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Using Extended Serial/Power Cables with Your SMART Board 500 Series Interactive Whiteboard (000186)

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The SMART WC2 Wireless Serial Adapter Technical Bulletin 08-2003 (000220)

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Using the SMART USB adapter cable (Technical Bulletin - August 2003) (000221)

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Connecting a SMART Board Interactive Whiteboard to a Sympodium IM-150 Module (Issue 4 – May 02, 2003) (000224)

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Setting the SC7 Serial Controller to 8N1 Mode (Issue 5 – November 20, 2002) (000228)

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Connecting Multiple Interactive Whiteboards to One Computer 02-2005 (000315)

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Using Multiple Boards to Display Identical Computer Desktops Technical Bulletin 02-2001 (001238)

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Using Multiple Boards to Display Windows from One Computer Desktop Technical Bulletin 02-2001 (001239)

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Whitepaper:The Truth About Interactive Whiteboard Resolution: Why bigger isn't always better (075065)

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Product specifications (2) Show

SMART Board 540 Interactive Whiteboard Specifications (000150)

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SMART Board 560-580 Interactive Whiteboard Specifications (000151)

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Product CAD drawings (12) Show

SMART Board 540 Interactive Whiteboard CAD Drawing DWG (000402)

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SMART Board 540 Interactive Whiteboard CAD Drawing DXF (000403)

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SMART Board 540 Interactive Whiteboard CAD Drawing (000404)

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SMART Board 560 Interactive Whiteboard CAD Drawing DWG (000405)

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SMART Board 560 Interactive Whiteboard CAD Drawing DXF (000406)

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SMART Board 560 Interactive Whiteboard CAD Drawing (000407)

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SMART Board 580 Interactive Whiteboard CAD Drawing DWG (000408)

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SMART Board 580 Interactive Whiteboard CAD Drawing DXF (000409)

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SMART Board 580 Interactive Whiteboard CAD Drawing (000410)

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SBA speakers for SMART Board interactive whiteboards CAD DWG (148890)

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SBA speakers for SMART Board interactive whiteboards CAD DXF (148891)

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SBA speakers for SMART Board interactive whiteboards CAD (148892)

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Environmental compliance (4) Show

SBA / SBA-L Audio System for SMART Board Interactive Whiteboard EIP Compliance Document (China) (099271)

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EIP table for the USB audio system for SMART Board 600 and 800 series interactive whiteboards without a SMART projector (SBA) (170076)

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CAT 5 to USB Extender EIP Compliance Document (China) (099300)

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SMART USB Adapter EIP Compliance Document (China) (099302)

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Accessory Documents

Accessory guides (12) Show

Unifi 45 Projector Parts Checklist for SMART Board 500 Series Interactive Whiteboards (130611)

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Unifi 45 Projector Retrofit Kit for SMART Board 580 and 560 Interactive Whiteboards Textless Installation Instructions (127079)

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Unifi 45 Projector Retrofit Kit for SMART Board 500 Series Interactive Whiteboards Extended Connection Panel (ECP) Installation Template (127188)

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Unifi 45 Projector Retrofit Kit for SMART Board 500 Series Interactive Whiteboards Projector Installation Template (129214)

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Floor Stand Setup Instructions (FS570/FS575) (000243)

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SBA Speakers for SMART Board Interactive Whiteboards Installation Guide (starting 2009) (128814)

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SBA Speakers for SMART Board Interactive Whiteboards Installation Guide (001040)

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Projector Wall Mount PMWT 560-580 Installation Guide (000247)

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Unifi 45 Projector Retrofit Kit for SMART Board 500 Series Interactive Whiteboards Configuration and User's Guide (125960)

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Parts Kit for SMART Board 560 and 580 Interactive Whiteboards and UF55 Projectors Installation Instructions (134836)

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Parts Kit for SMART Board 560 and 580 Interactive Whiteboards and UF55 Projectors Configuration and User's Guide (135092)

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TS2 Table Stand User Instructions (000250)

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Accessory Specifications (8) Show

Floor Stand for SMART Board 560 and 580 Specifications (000749)

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Floor Stand for SMART Board 540, 560 and 580 Specifications (000097)

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USB audio system for SMART Board 600 and X800 series interactive whiteboards (Model SBA) Specifications (001092)

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WC2 Wireless Serial Connection for SMART Board Interactive Whiteboards Specifications (000101)

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Projector Wall Mount for SMART Board 560 and 580 Specifications (000098)

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Parts Kit for SMART Board 560 and 580 Interactive Whiteboards and UF55 Projectors (135217)

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Unifi 45 Projector Retrofit Kit for SMART Board 580 Interactive Whiteboards (UF45-580) Specifications (125961)

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Unifi 45 Projector Retrofit Kit for SMART Board 560 Interactive Whiteboards (UF45-560) Specifications (127449)

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Parts Diagrams (5) Show

Projector Wall Mount 560 - 580 for NEC WT600 projector parts diagrams (000205)

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