Support

This article describes how to configure SMART Notebook to access an Essentials for Educators Gallery that’s stored on a shared network drive.

"To install a 30-day trial version of SMART Notebook 10, you must complete the following steps: 1. Remove earlier versions of SMART Board™ software and SMART Notebook software. 2. Download and install SMART Notebook 10. This document includes additional information on downloading and installing SMART Notebook software."

This article explains how to download and open manipulative objects from the SMART Learning Marketplace website. Manipulative objects are interactive lesson activities on a wide variety of subjects.

This article explains how to download and open manipulatives, or learning objects, from the SMART Learning Marketplace. Manipulatives, or learning objects, are interactive lesson activities on a variety of subjects.

Nothing happens after you complete the form on the SMART software download page, and click Download. Instead, a message appears saying that the download “will start immediately”.

"SMART Notebook software closes unexpectedly. OR SMART Notebook software displays the error message, “Notebook.exe has generated errors and will be closed by Windows. You will need to restart the program,” and doesn’t start."

Text and objects in a SMART Notebook file you created on one computer don’t appear as expected when you open the file on another computer.

For a 600i series interactive whiteboard with a Unifi 35 projector, the wizard can’t locate the interactive whiteboard, and then you’re unable to update your SC9 firmware.

The Ready light on the right-hand side of your SMART Board interactive whiteboard flashes green after you install SMART Notebook 10 software on your computer.

"SMART Notebook Print Capture doesn’t appear in your list of available printers. OR When you print to SMART Notebook Print Capture, nothing happens."

"When you start a Microsoft® Office application, such as Microsoft Word or Microsoft Excel®, the following message appears: “Please wait while Windows configures the SMART Board Drivers”. If Windows Installer can’t locate the SMART Board Drivers .msi file, the following message appears: “Error 1706. No valid source could be found for product SMART Board Drivers. The Windows Installer cannot continue.”"

Nothing happens when you use your finger to touch your SMART Board interactive whiteboard, even though you’re able to write in digital ink with a pen tool.

You’re unable to start SMART Notebook unless you log in as an administrator or as a member of the Administrator’s group.

If you select to install the Lesson Activity Toolkit (LAT) and Essentials for Educators (E4E) Gallery content when you install SMART Notebook software 10, the installation is slow.

If you fill an object with an image that is 2500 × 1500 pixels in size or greater, your computer slows down and SMART Notebook software can stop responding.

When drawing while sharing your desktop, a white border occasionally flashes on your SMART Board™ interactive whiteboard.

Interactive Gallery items from SMART Essentials for Educators or the Lesson Activity Toolkit, such as the various dice and question flipper, either appear as a gray box, or are surrounded by a gray box.

SMART Learning Marketplace content files don’t appear after you download them in your Internet Explorer browser.

"When you use the vertical icon on the fonts toolbar to write Korean and Chinese text vertically, and then you export your .notebook file as a PDF document, the vertical text doesn’t appear in the exported file. NOTE: When you use the green rotation handle to rotate your Korean and Chinese text, the text appears correctly in exported PDF documents."

A Black Ice printer driver error appears when you install a newer version of SMART Notebook software. The message states there is an issue removing the printer drivers and asks you to close all programs and try again, but after closing all programs, the error still appears.

A message appears in the SMART Board™ control panel, stating that SMART Board service isn’t running.

After you upgrade SMART Board drivers, the SMART Aware Toolbar doesn’t appear in Microsoft Word, PowerPoint or Excel 2000 or 2003 or in the toolbar menu.

You’re unable to write in digital ink or save your writing as an image or text in an open Acrobat file.

An Error 1158 message appears when you attempt to install SMART software, and the installation is unsuccessful.

"When you start SMART Notebook on a computer that has SMART Response installed on it, a “procedure entry point could not be located” message appears. SMART Notebook continues to operate without SMART Response features."

"When you install SMART software the following error message appears: “Error 1935. An error occurred during the installation of assembly component {6D321E57-3E99- 3B87-BF23-2CDFF3361CB4}. HRESULT: 0x80070BC9.”"

"If you set an object’s fly out animation to occur when you enter the page, the object flies out too quickly, and you’re unable to access it."

"When you install SMART Notebook collaborative learning software or SMART Response asessment software on your computer from a CD, the installation process stops responding when it’s 99% complete."

"When you try to repair a SMART Notebook installation, a Windows Installer message appears stating ""The feature you are trying to use is on a network resource that is unavailable"", even though the SMART Notebook CD is in the disk drive."