dcsimg

Adobe Flash Player Doesn’t Work in SMART Notebook Software

SMART Software SMART Notebook 10 SP2 Notebook collaborative learning software 9.7
Operating Systems Mac OS X 10.5 and 10.4 operating system software
Other Adobe Flash Player

Issue

Adobe Flash Player doesn’t work in SMART Notebook software on your Mac computer.

Symptoms

When you insert Adobe Flash files into a SMART Notebook page, one of the following events occurs:

  • Your computer stops responding.

  • You can’t write or click in the Adobe Flash file.

  • You get a message telling you Adobe Flash Player is not installed.

Cause

SMART Notebook software requires Adobe Flash Player version 10.0.x or later, but you have an earlier version installed on your computer.

Solution

Verify that you have Adobe Flash Player 10 or later installed on your computer. If you have an earlier version, download and install the most recent version.

Note 

If you do have version 10.0.x and Adobe Flash Player still doesn’t work, visit www.smarttech.com/contactsupport.

There are two ways to verify your Adobe Flash Player version; online or on your hard drive.

To verify your Adobe Flash Player version online

  1. Start your Internet browser and go to www.adobe.com/software/flash/about/.

The version of Adobe Flash Player on your computer appears.

To verify your Adobe Flash Player version on your hard drive

  1. Browse to Mac HD > Library > Internet Plug-ins.

  2. Control-click Flash Player.plugin.

  3. Select Get Info in the menu that appears.

  4. Check the file version in the Version area.

To install the most recent version of Adobe Flash Player

  1. Close SMART Notebook software.

    Go to get.adobe.com/flashplayer/ and download the latest version of Adobe Flash Player to your desktop.

    Once download completes, an installation wizard appears.

    Note 

    If the wizard doesn’t appear, double-click the file you downloaded.

    Follow the on-screen instructions to complete the installation.

First Published September 13, 2007
Last Updated April 29, 2009

 

Need answers and information?

Searching notebook docs - matte blue

Search SMART's knowledge base - a library of thousands of technical articles.

Contact support

Illustration of man wearing headset

Do you have questions about your SMART products? Our support team can help you get the answers you need.

       
SMART Technologies is a leading provider of technology solutions that enable inspired collaboration in schools and workplaces around the world by turning group work into a highly interactive, engaging and productive experience. SMART delivers an integrated solution of hardware, software and services designed for superior performance and ease of use, and remains a world leader in interactive displays.
©2014 SMART Technologies All rights reserved | Legal
This site uses cookies to improve the experience of our visitors. By continuing to browse this site,
you are agreeing to our use of cookies. Find out more.