Customer support policy

Customer support is available for any SMART hardware product that has a valid warranty or service plan. If your product has a valid warranty or service plan, you may still be eligible to receive support even if your product is listed below. Otherwise, SMART does not directly support products that have been discontinued beyond the date listed under end-of-support. 

Check your warranty status here.

For SMART software, customer support is available for the current version and the two previous point versions for as long as you have a valid subscription. 

The products listed in the tables below are discontinued and are not directly supported by SMART. If you need information about a discontinued software product, links to the product’s online support site are provided in the table below. These links offer information about using, installing, maintaining, and troubleshooting.

Learn more about our Discontinued Product Policy and Customer Support Policy.

Repairs and replacement parts

If your discontinued or out-of-warranty SMART product needs repair, please contact a third-party repair center.

If your product needs a replacement part, visit the store for SMART parts.

SMART Board interactive whiteboards

Product series  Model or version End of support Last supported SMART software Support page
SMART Board 2000i All February 1, 2013 SMART Product Drivers 11.6 SMART Board 2000i
SMART Board 3000i
All February 1, 2013 SMART Product Drivers 11.6 SMART Board 3000i
SMART Board 4000i All February 1, 2013 SMART Product Drivers 11.6 SMART Board 4000i
In-Wall SMART Board systems All February 1, 2013 SMART Product Drivers 11.6 In-Wall SMART Board
SMART Board 500 All February 1, 2013 SMART Product Drivers 11 SP2 SMART Board 500
SMART Board V280 V280 April 1, 2016 SMART Product Drivers 11 SP1 SMART Board V280
SMART Board 600

SB680V

SB685V

May 20, 2018 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software) SMART Board 600 and D600
SMART Board 600

SB640

SB640CT

SB660

SB690

September 1, 2018 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software) SMART Board 600 and D600
SMART Board 600

SB680

SB685

October 31, 2019 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software) SMART Board 600 and D600
SMART Board M600 series All November 30, 2023  Current release of SMART Product Drivers SMART Board M600 and M600V
SMART Board D600
All July 1, 2017 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software) SMART Board 600 and D600
SMART Board 480
SB480 April 1, 2025 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software for Windows & Linux) SMART Board 480

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SMART projectors

Product series Model  End of support Last supported SMART software Support page 
Unifi 35 (i systems)  UF35 February 1, 2013 N/A Unifi 35 (i systems)
Unifi 45 (i2 systems)  UF45 February 1, 2013 N/A Unifi 45 (i2 systems)
SMART UF55 (i3 systems)  UF55 February 1, 2013 N/A SMART UF55 (i3 systems)
SMART UF65 (i4 systems)  UF65 February 1, 2013 N/A SMART UF65 (i4 systems)
SMART UF70 (i6 systems)  UF70 June 30, 2015 N/A SMART UF70 (i6 systems) 
SMART UF75 (i5 systems)  UF75 February 1, 2013 N/A SMART UF75 (i5 systems)
SMART V25 (iv systems)  V25 February 1, 2013 N/A SMART V25 (iv systems)
SMART V30 (iv2 systems)  V30 December 1, 2021 N/A SMART V30 (iv2 systems)
SMART UX60 (ix systems)  UX60 April 1, 2016 N/A SMART UX60 (ix systems)
SMART UX80 (ix2 systems)  UX80 March 1, 2016 N/A SMART UX80 (ix2 systems)
SMART U100 (ix3 systems)  U100/U100w September 1, 2021 N/A SMART U100 (ix3 systems)
 LightRaise 40wi  SLR-40wi July 1, 2018 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software) LightRaise 40wi
 LightRaise 60wi  SLR-60wi July 1, 2018
Current release of SMART Product Drivers (distributed with the latest SMART Notebook software) LightRaise 60wi and 60wi2
 LightRaise 60wi2  SLR-60wi2 February 26, 2021 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software) LightRaise 60wi and 60wi2

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SMART Board overlays

Product series Model End of support Last supported SMART software Support page 
Actalyst (300 series) All February 1, 2013 SMART Product Drivers 11 SP2 Actalyst
SMART Board 200 overlay All February 1, 2013 SMART Product Drivers 11.6 N/A
SMART Board 300 overlay All February 1, 2013
SMART Product Drivers 11.6
SMART Board 300 overlay
SMART Board 400 overlay All February 1, 2013
SMART Product Drivers 11 SP2
SMART Board 400 overlay
SMART Board 400 Frame
All February 1, 2013
SMART Product Drivers 11 SP2
SMART Board 400 Frame
SMART Board 6052i Overlay
SBID 6052i February 1, 2013 SMART Product Drivers 11 SP2 SMART Board 6052i

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SMART Board interactive displays

Product series Model End of support Last supported SMART software Support page
SMART Board 4000

SPNL-4070 (E70)

SPNL-4055

December 1, 2018 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software) SMART Board 4000 and E70 series
SMART Board 4000
SPNL-4065 April 30, 2019 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software) SMART Board 4000 and E70 series
SMART Board 4000
SPNL-4075 July 31, 2019 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software) SMART Board 4000 and E70 series
SMART Board 4000
SPNL-4084 July 31, 2021 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software) SMART Board 4000 and E70 series
SMART Board 6000
SPNL-6055 January 31, 2019 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software)
SMART Board 6000 and 6000 Pro series
SMART Board 6000

SPNL-6065

SPNL-6065-i

September 1, 2018 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software)
SMART Board 6000 and 6000 Pro series
SMART Board 6000
SPNL-6055-i
November 30, 2018 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software) SMART Board 6000 and 6000 Pro series
SMART Board 6000
SPNL-6065P August 1, 2023 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software)
SMART Board 6000 and 6000 Pro series
SMART Board 6000
SPNL-6065-V2 January 31, 2022 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software)
SMART Board 6000 and 6000 Pro series
SMART Board 6000
SBID-6065-HD October 31, 2022  Current release of SMART Product Drivers (distributed with the latest SMART Notebook software)
SMART Board 6000 and 6000 Pro series
SMART Board 8000i-G5
SBID8055i-G5-SMP November 30, 2018 Current release of SMART Product Drivers (distributed with the latest SMART software bundles)
SMART Board 8000i-G5 series
SMART Board 8000i-G5

SBID8065i-G5-SMP

SBID8075i-G5-SMP

September 1, 2018 Current release of SMART Product Drivers (distributed with the latest SMART software bundles)
SMART Board 8000i-G5 series
SMART Board 8000i-G3
SBID8070ice October 31, 2015 Current release of SMART Product Drivers (distributed with the latest SMART software bundles)
SMART Board 8000i-G3
SMART Board 8000i-G3

SBID8070i

SBID8055i

December 31, 2015 Current release of SMART Product Drivers (distributed with the latest SMART software bundles)
SMART Board 8000i-G3
SMART Board 8000i-G4

SBID8070i-G4

SBID8084i-G4

March 31, 2021  Current release of SMART Product Drivers (distributed with the latest SMART software bundles)
SMART Board 8000i-G4
SMART Board 2000

SBD-2075

SBD-2075P

July 31, 2023 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software)
SMART Board 2000 and 2000 Pro series

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SMART Podium interactive pen display

 Product series Model End of support Last supported SMART software  Support page
Sympodium DT770 February 1, 2013 SMART Product Drivers 11 SP2 Sympodium DT770
Sympodium

SSID150

SSID250

February 1, 2013 SMART Product Drivers 11 SP2 Sympodium ID250
SMART Podium 300

SSID350

SSID370

December 1, 2014 SMART Product Drivers 11 SP2 SMART Podium ID300
SMART Podium 400 ID422w
December 1, 2014 SMART Product Drivers 11 SP2 SMART Podium ID422w
SMART Podium 500

SP518

SP524

July 1, 2018
Current release of SMART Product Drivers (distributed with the latest SMART software bundles) SMART Podium SP500

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SMART Document Camera

Product series  Model End of support Last supported SMART software Support page 
SMART Document Camera SDC-280 March 31, 2015 SMART Notebook 16.2 software SMART Document Camera 280
SMART Document Camera
SDC-330 March 31, 2015 SMART Notebook 16.2 software SMART Document Camera 330
SMART Document Camera
SDC-450 December 31, 2022 Current release of SMART Product Drivers (distributed with the latest SMART Notebook software) SMART Document Camera 450

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SMART Table

Product series  Model End of support Last supported SMART software Support page 
SMART Table ST230i December 31, 2015 Table SW 3.0 SMART Table 230i
SMART Table ST442i October 1, 2018 Table SW 3.1 SMART Table 442i

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SMART kapp

 Product series Model or version End of support Last supported SMART software  Support page
 SMART kapp All May 31, 2020 N/A  SMART kapp

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SMART Audio classroom amplification system

Product series  Model End of support Last supported SMART software Support page 
SMART Audio 340 240 May 1, 2013 N/A SMART Audio 340
SMART Audio 240 340 April 1, 2013 N/A SMART Audio 240

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Accessories

Product series  Model End of support Last supported SMART software Support page
SMART Slate WS100 February 1, 2013 SMART Product Drivers 11 SP2 Airliner WS100
SMART Slate WS200 July 1, 2015 SMART Product Drivers 11 SP2 SMART Slate WS200
SMART Hub

PE260

SE240

VE220

February 1, 2013 N/A

SMART Hub PE260

SMART Hub SE240

SMART Hub VE220

SMART GoWire

GW-NBK

USB0GW

June 1, 2015 N/A SMART GoWire with SMART Notebook
SMART GoWire
GW-MP February 1, 2013 N/A SMART GoWire with SMART Meeting Pro
SMART GoWire
GW-MPPE October 31, 2016 N/A SMART GoWire with SMART Meeting Pro PE
SMART GoWire
SMP-UPK June 1, 2015 N/A N/A
SMART Response

PE

LE

XE

January 31, 2017 SMART Notebook 16

SMART Response PE

SMART Response LE

SMART Response XE

Senteo All February 1, 2013 N/A Senteo
SMART iQ appliances
m3 Intel Compute Card (for AM50) July 31, 2024 NA iQ appliances
SMART iQ appliances AM30 April 30, 2020

iQ 3.5 system software

Note: Only critical security updates will continue to be available

iQ appliances
SMART Height‑Adjustable Wall Mount HAWM-600i3
December 30, 2018 N/A SMART Height‑Adjustable Wall Mount
SMART Height‑Adjustable Wall Mount

HAWM-UX/UF

December 30, 2018 N/A SMART Height‑Adjustable Wall Mount
SMART Mobile Height‑Adjustable Floor Stand
FS-UX/UF December 30, 2018 N/A SMART Mobile Height‑Adjustable Floor Stand
Fixed Unit Wall Mount
FUWM-600 December 30, 2013 N/A Fixed Unit Wall Mount
USB Extender for SMART Board X800
SBX800 CAT5-XT June 30, 2018 N/A Cables, connectors and extenders
Wireless connection
WC2 February 1, 2013 N/A Cables, connectors and extenders
Wireless connection
WC6D April 30, 2015 N/A Cables, connectors and extenders
Wireless connection
WC8 June 30, 2018 N/A Cables, connectors and extenders

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Education software and apps

Product Version Operating system  End of support Support page
SMART Notebook Player mobile app All  iOS and Android August 10, 2020  N/A
SMART Notebook for iPad app All  iOS July 15, 2020  N/A
SMART Notebook 17.x  Windows and Mac December 31, 2019 SMART Notebook 17
SMART Notebook 16.2  Windows and Mac December 31, 2018 SMART Notebook 16
SMART Notebook 16.x  Windows and Mac March 31, 2017 SMART Notebook 16
SMART Notebook 15.x  Windows and Mac March 31, 2017 SMART Notebook 15
SMART Notebook 14.x  Windows and Mac March 31, 2017 SMART Notebook 14
SMART Notebook 11.x  Windows and Mac April 24, 2017 SMART Notebook 11
SMART Notebook 10.x  Windows, Mac, and Linux February 1, 2013 SMART Notebook 10
SMART Notebook 9.x  Windows and Mac February 1, 2013 SMART Notebook 9
SMART Notebook 8.x  Windows and Mac February 1, 2013 N/A
SMART Notebook Math Tools All versions  N/A January 2, 2018 N/A
SMART Response All versions  N/A January 31, 2017 N/A
SMART Notebook Interactive Viewer All versions  Windows and Mac February 1, 2013 N/A
SMART Classroom Suite All versions  Windows March 31, 2015 SMART Classroom Suite
SMART Notebook SE All versions  Windows and Mac March 1, 2014 SMART Notebook SE
SMART Notebook Express All versions  N/A February 1, 2013 SMART Notebook Express
SMART Sync All versions  Windows and Mac December 31, 2015 SMART Sync
SynchronEyes All versions  Windows February 1, 2013 N/A
SMART Vantage All versions  N/A December 31, 2013 SMART Vantage
SMART Amp All versions  N/A December 11, 2018 N/A
SMART lab app for students All versions  iOS and Android September 19, 2019 N/A

Important notice for SMART Notebook activations

After July 1, 2020, customers will not be able to activate any new installations of SMART Notebook version 17.1 or earlier. This change is due to a new, more reliable and secure software activation service, developed as part of our continued investment in software product advancements and security updates.

Please upgrade your version of SMART Notebook software to latest version before June 30, 2020. To upgrade, visit SMART Learning Suite & SMART Notebook download

If you require help, please Contact Support

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Enterprise software

Product Version Operating system  End of support Support page
SMART Meeting Pro  4.3 SP1  Windows July 1, 2020 SMART Meeting Pro 4
SMART Meeting Pro  4.2  Windows July 1, 2020 SMART Meeting Pro 4
SMART Meeting Pro 4.1  Windows July 1, 2020 SMART Meeting Pro 4
SMART Meeting Pro 4.0 SP3  Windows July 1, 2020 SMART Meeting Pro 4
SMART Meeting Pro 4.0 SP2  Windows May 1, 2017 SMART Meeting Pro 4
SMART Meeting Pro 4.0 SP1  Windows March 31, 2017 SMART Meeting Pro 4
SMART Meeting Pro 4  Windows March 31, 2017 SMART Meeting Pro 4
SMART Meeting Pro 3.X  Windows March 31, 2017 SMART Meeting Pro 3
SMART Meeting Pro 2.X  Windows March 31, 2017 SMART Meeting Pro 2
SMART Meeting Pro PE 1.x  Windows November 30, 2016 SMART Meeting Pro PE
Bridgit 4.x  Windows March 31, 2020 Bridgit 4
Bridgit 3.x  Windows March 31, 2017 Bridgit 3
LinQ Software All versions  Windows February 1, 2013 N/A

Important notice for SMART software activations

After July 1, 2020, customers will not be able to activate any new installations of SMART Meeting Pro version 4.3 or earlier or SMART Bridgit (all versions). This change is due to a new, more reliable and secure software activation service, developed as part of our continued investment in software product advancements and security updates.

Please upgrade your version of SMART Meeting Pro.

SMART Bridgit is discontinued.

If you require help, please Contact Support

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