SMART Product Drivers 12 release notes

August 16, 2025

• This update fixes an issue in SMART Product Drivers 12.28 where touch or ink alignment was inaccurate on SMART Board interactive whiteboards. Orientation now properly aligns the interactive whiteboard’s touch system to the image cast by its projector.

Release notes

August 11, 2025

12.28.62.0

• This update fixes an issue in previous versions of SMART Product Drivers where pressure-sensitive ink was drawn inconsistently in certain Windows applications when using a SMART Board RX or QX (V2) display, or the SMART Board Mini 727 interactive podium.

• On some displays, digital ink may have appeared increasingly offset from the pen near the left and right edges of the screen when the display and connected computer were using different aspect ratios. This issue has been fixed. Ink now tracks accurately across the entire screen regardless of aspect ratio differences.

Release notes

May 30, 2025

12.27.85.0

• Support for SMART Board Mini 727 interactive podium

• Support for SMART Board GX (V4) Plus series

• On some displays, digital ink can become increasing offset from a pen as the ink approaches the left and right edges of the screen if the display and the connected computer are using different aspect ratios. Orienting the display resolves the issue.

Release notes

March 17, 2025

12.26.161.0

Added support for new SMART hardware.

Added user interface translations for Hindi and Albanian. Support for handwriting recognition for these languages will come in future releases.

• Added support for macOS Sequoia (15)

• Removed support for macOS Monterey (12)

• During installation, users need to add SMART Board Service and SMART Ink into the macOS Accessibility Permissions to enable proper function with connected SMART Board interactive displays.

• On some displays, digital ink can become increasing offset from a pen as the ink approaches the left and right edges of the screen if the display and the connected computer are using different aspect ratios. Orienting the display resolves the issue.

Release notes

August 15, 2024

12.24.124.0

• Compatibility and support improvements for the AM60 appliance and the RX and QX (V2) displays

• The ink toolbar is now dismissed correctly when a pen is put back in the pen tray.

• The SMART Board Service no longer generates an error after being stopped manually on a computer connected to a display through an AM60 appliance.

• The pen color is now reset correctly when the pen is put back in the display's pen tray on a computer connected to a display through an AM60 appliance.

• On some displays, digital ink can become increasing offset from a pen as the ink approaches the left and right edges of the screen if the display and the connected computer are using different aspect ratios. Orienting the display resolves the issue.

Release notes

May 24, 2024

12.23.166.0

• Support for SMART Board AM60 appliances

• Support for SMART Board RX, QX (V2), and MX (V5) series displays

• SMART Product Drivers no longer generates an error that appeared on some displays during dual-user writing when one of the tool types was one of the display’s pens.

• Resolved an issue on some SMART Board QX and RX series displays in which touch events did not appear on the correct display.

• Digital ink would appear some distance from the pen on the 55" model of the SMART Board MX series display.

• The Orient procedure is now working properly on SMART Board RX and QX (V2) series displays.

• The palm eraser is no longer too large on SMART Board QX series displays using Windows 11.

• On Windows 11, the Drivers menu no longer appears at a random location when it’s opened from the icon in the notification area.

• SMART Board QX (V2) series displays now report the hardware model number correctly.

• On some displays, the SMART Board Service would stop responding if the palm eraser was used while also annotating in digital ink.

• Resolved “SMARTBoardService.exe - Entry Point Not Found” error on Windows startup.

• The SMART Board service could take up to 45 seconds to load and for connected displays to become useable.

• While using Lumio software on a SMART Podium 624 interactive pen display, finger and pen events might not be distinguished correctly.

• On some displays, digital ink can become increasing offset from a pen as the ink approaches the left and right edges of the screen if the display and the connected computer are using different aspect ratios. Orienting the display resolves the issue.

• If multiple displays are connected, touch events can appear on the wrong display. Orienting the displays resolves the issue.

Release notes

October 31, 2023

12.21.490.0

• Improved the appearance of Microsoft Ink in PowerPoint and Excel software.

• Added support for the pen tray on QX Pro interactive displays.

• Upgraded Qt software to version 5.15 in Windows drivers apps.

• While using Lumio software on a SMART Podium 624 interactive pen display, finger and pen events might not be distinguished correctly.

• On some displays, digital ink can become increasing offset from a pen as the ink approaches the left and right edges of the screen if the display and the connected computer are using different aspect ratios. Orienting the display resolves the issue.

• If the computer connected to the display has Windows 10 version 2004, the display’s screen may go black if you try to draw using a Microsoft Office app. This is a known issue with the Windows 10 version 2004. See Microsoft Support for more details.

• If multiple displays are connected, touch events can appear on the wrong display. Orienting the displays resolves the issue.

Release notes

December 14, 2022

12.20.322.0

• Support for MX (V4) series and GX (V2) series interactive flat panels.

• Support for Basque, Galician, and Catalan.

• Rosetta is no longer required as a condition for installation. Rosetta is only required if you need to update firmware on a SBM700 series interactive whiteboard.

• If the computer connected to the display has Windows 10 version 2004, the display’s screen may go black if you try to draw using a Microsoft Office app. This is a known issue with the Windows 10 version 2004. See Microsoft Support for more details.

• If multiple displays are connected, touch events can appear on the wrong display. Orienting the displays resolves the issue.

Release notes

October 13, 2022

12.19.263.2

• Improved functionality using Chrome 107 and later on SMART boards with Lumio.

• Fixed the issue where the connection wizard was missing guidance for some display models.

• If the computer connected to the display has Windows 10 version 2004, the display’s screen may go black if you try to draw using a Microsoft Office app. This is a known issue with the Windows 10 version 2004. See Microsoft Support for more details.

• If multiple displays are connected, touch events can appear on the wrong display. Orienting the displays resolves the issue.

Release notes

June 14, 2022

12.19.228.0

• Support for SMART Board 6000S-v3 and MX-v3 interactive displays.

• Fixed the issue where the connection wizard was missing guidance for some display models.

• If the computer connected to the display has Windows 10 version 2004, the display’s screen may go black if you try to draw using a Microsoft Office app. This is a known issue with the Windows 10 version 2004. See Microsoft Support for more details.

• If multiple displays are connected, touch events can appear on the wrong display. Orienting the displays resolves the issue.

Release notes

November 22, 2021

12.18.258.0

• Support for SMART Board 6000S-v3 and MX-v3 interactive displays

• Support for SMART TeamWorks v4

• If the computer connected to the display has Windows 10 version 2004, the display’s screen may go black if you try to draw using a Microsoft Office app. This is a known issue with the Windows 10 version 2004. See Microsoft Support for more details.

• If multiple displays are connected, touch events can appear on the wrong display. Orienting the displays resolves the issue.

Release notes

June 3, 2021

• Support for SMART Notebook 21.

• Support for SMART Board 700V interactive whiteboards (with pen tray).

• If the computer connected to the display has Windows 10 version 2004, the display’s screen may go black if you try to draw using a Microsoft Office app. This is a known issue with the Windows 10 version 2004. See Microsoft Support for more details.

• If multiple displays are connected, touch events can appear on the wrong display. Orienting the displays resolves the issue.

Release notes

March 25, 2021

12.17.216.1

12.17.259.1

• Support for SMART Board GX series interactive displays.

• If the computer connected to the display has Windows 10 version 2004, the display’s screen may go black if you try to draw using a Microsoft Office app. This is a known issue with the Windows 10 version 2004. See Microsoft Support for more details.

• If multiple displays are connected, touch events can appear on the wrong display. Orienting the displays resolves the issue.

Release notes

November 5, 2020

Adds support for macOS 11.0 Big Sur on Intel.

• If the computer connected to the display has Windows 10 version 2004, the display’s screen may go black if you try to draw using a Microsoft Office app. This is a known issue with the Windows 10 version 2004. See Microsoft Support for more details.

• If multiple displays are connected, touch events can appear on the wrong display. Orienting the displays resolves the issue.

Release notes

July 17, 2020

12.16.359.0

12.16.355.0

• Support for SMART Notebook 20

• Support for SMART Board 6000S and 6000S Pro interactive display’s highlighter pen.

• Support for SMART Board 700V interactive whiteboards.

• Fixed the issue where when using a SMART Podium, pressing the pen’s button displayed a system notification labeled “Default Title.” Now when you press the podium pen’s button, the correct system notification appears indicating the next touch interaction will be a right-click.

• Fixed the issue where ink pressure was not being reported in applications such as Microsoft OneNote and Microsoft Whiteboard when SMART Board services were turned on.

• Fixed the issue where touch interactions did not behave as expected on Windows 10 version 2004.

• Fixed the issue where SMART Board settings would crash if you changed which input ports on the SMART Board interactive display that the computer was plugged into.

• Fixed the issue where pushing the keyboard button on a SMART Board 800 interactive whiteboard would not open the on-screen keyboard.

• Fixed the issue on SMART Board 7000R and 7000R Pro interactive displays where the computer would lose connection after switching the display’s input between the home screen and the HDMI input.

• If the computer connected to the display has Windows 10 version 2004, the display’s screen may go black if you try to draw using a Microsoft Office app. This is a known issue with the Windows 10 version 2004. See Microsoft Support for more details.

• In macOS High Sierra (10.13) and later, Apple introduced security and privacy settings that affect SMART Ink and Product Drivers, SMART Notebook, and related software. As a result, additional configuration is required so that SMART software runs as expected on macOS. For complete information, see Managing macOS security and privacy settings and SMART’s current support for macOS Catalina.

smarttech.com/kb/171189

December 17, 2019

12.15.139.0

12.15.355.0

• Support for SMART Board 6000S and 6000S Pro series interactive displays.

• Support for the following languages:

  • Welsh

  • Uzbek

  • Kazakh

November 6th, 2019

12.14.333.0

12.14.718.0

• Support for SMART Board 7000R and 7000R Pro series interactive displays.

May 23, 2019

12.13.46.0

12.13.50.0

• Improvements so that SMART Board MX and MX100 series interactive displays work with Dell docking stations.

• Support for SMART Notebook 19

• Support for SMART Board 7000-v2 series interactive displays

September, 2018

12.10.774.0

• Fixed the issue where Chrome would become unresponsive or crash after multiple touch interactions if the SMART Board Services were running.

• If you connect a Windows 10 laptop to a SMART Board 480 interactive whiteboard, the orientation screen appears only on the laptop if you’re using extended displays while the whiteboard is in single-touch mode and set as the main display.

  To resolve this issue, set the laptop as the main display.

• For SMART Board MX series displays, if you connect a Windows 7 computer to the front HDMI and USB ports (HDMI 3 input) while the display is on the OPS input, then switch the input to HDMI 3, touch interactions in applications other than SMART Notebook may not behave as expected.

  If this occurs, disconnect the HDMI and USB cables from the front of the display, switch the display’s input to an available input (other than the OPS input), then reconnect the HDMI and USB cables to the display and switch to the HDMI 3 input.

June, 2018

12.10.772.0

12.10.478.0

• Support for SMART Notebook 18

• If you connect a Windows 10 laptop to a SMART Board 480 interactive whiteboard, the orientation screen appears only on the laptop if you’re using extended displays while the whiteboard is in single-touch mode and set as the main display.

  To resolve this issue, set the laptop as the main display.

• For SMART Board MX series displays, if you connect a Windows 7 computer to the front HDMI and USB ports (HDMI 3 input) while the display is on the OPS input, then switch the input to HDMI 3, touch interactions in applications other than SMART Notebook may not behave as expected.

  If this occurs, disconnect the HDMI and USB cables from the front of the display, switch the display’s input to an available input (other than the OPS input), then reconnect the HDMI and USB cables to the display and switch to the HDMI 3 input.

12.10.712.0

12.10.478.0

• Support for SMART Board MX series displays and the SMART Podium 624 interactive pen display

• Option in SMART settings for changing the default pen settings for a SMART Board 7000 series display

• If you connect a Windows 10 laptop to a SMART Board 480 interactive whiteboard, the orientation screen appears only on the laptop if you’re using extended displays while the whiteboard is in single-touch mode and set as the main display.

  To resolve this issue, set the laptop as the main display.

• For SMART Board MX series displays, if you connect a Windows 7 computer to the front HDMI and USB ports (HDMI 3 input) while the display is on the OPS input, then switch the input to HDMI 3, touch interactions in applications other than SMART Notebook may not behave as expected.

  If this occurs, disconnect the HDMI and USB cables from the front of the display, switch the display’s input to an available input (other than the OPS input), then reconnect the HDMI and USB cables to the display and switch to the HDMI 3 input.

12.9.210.0

12.9.124.0

• Fixed problem where the interactive display needed to be oriented every time it was plugged into a Dell docking station.

12.8.286.0

12.8.255.0

• Added support for SMART Board 7000 series interactive displays.

12.7.784.0

12.7.849.0

• Support for 7000 series has been added

• Mac operating system software

• Multi-touch desktop gestures are now available

• Fixed an issue where SMARTBoardService was not responding when waking from sleep and plugging in the SMART Board.

• Multi-touch gestures are now available

12.6.601.0

12.6.731.0

• New firmware for Gen 5 6000/8000 series, SRS ISC and SB8 SC14, which improves compatibility with Windows 10 and Mac OS X 10.10 and 10.11

• The Mac version now supports 64 bit processors.

• Fixed SB6 red and green pen settings which were incorrect in SMART Settings

• The SMART Board service now saves changes to Settings when the customer uses home folder redirection.

• Fixed problem with SMART Board Service not always stopping correctly

12.5.768.0

12.5.774.0

• New firmware for the SMART board 6000 and 8000 series interactive flat panels

• SMART Product Drivers 12.5 supports the new SMART board 4000 series interactive flat panels

• The calibration process now functions properly on a SMARTboard 6000 series interactive flat panel while it is on limited functionality mode

• SMART Notebook 16 collaborative learning software will now respond to touch after you wake the computer. Previously, a Windows 7 computer connected to a SMART Board 4000 series interactive flat panel will not respond to touch after waking the computer from sleep mode, while running SMART Notebook 16 software. [375295]

• The correct ink color and line width now appears when the selection is made from the ink icon. Previously, selecting red ink or thickness of a line while connected by a SRS USB Bridge the selection will be unsuccessful, and default back to the original settings. [365427]

• Touch now responds to the latest Windows 10 operating system.

• Fixed problem with SMART Board Service not always stopping correctly

12.5.670.0

12.5.676.0

• Support for SMART board 4075

• New short-cut link to SMART Ink Setting from SMART Settings

• Includes firmware 1.08 for the SMART MIX500 audio conferencing system

• Improved UPDD driver automatic download and install experience for the 4000 series boards using the SMART Product Updater

• Fix for the SMART Ink toolbar popping up sometimes when you launch applications.

• Fixed some issues with high DPI.

• Contact is not lost when switching from mouse cursor to touch cursor when SMART Board is plugged in.

• Fix for Tablet PC where Input Service stops working when plugging in a SMART Board.

• When the 4084 is connected to a laptop and before the Windows calibration setup is run, the SMART Ink toolbar appears on the laptop instead of the secondary display.

• Fix for the SMART Ink pen ball popping up sometimes when you launch applications.

• Touch stops responding after disconnect and reconnect of SMART hardware. kb.smarttech.com/17775

12.4.908.0

12.4.887.0

• SMART Board 600 eraser was not working with Serial/WC6 connection.

• When the SMART Board 4084 is connected to a laptop and before the Windows calibration setup is run, the SMART Ink toolbar appears on the laptop instead of the secondary display

• Two finger scroll hung on Windows 10 universal apps. See kb.smarttech.com/?q=17186.

• You couldn’t write or draw on an extended desktop when using a SMART Board E70 interactive flat panel: partially resolved. See kb.smarttech.com/?q=16584. Windows calibration must be performed..

• Standard popup notifications were not showing up on SMART Board M600 interactive whiteboards.

• Dual monitors with different DPIs caused offset on right-click menu.

• Tools were set to mouse when application was spanned over two displays.

• Notifications were not showing in the correct place when multiple displays had different DPIs.

• SMART Ink settings window was not responsive to touch after plugging into another board and then plugging back into the first board. See kb.smarttech.com/?q=17775.

• Touch on the SMART Board 480 interactive whiteboard immediately after plugging it in will cause a diamond-shaped cursor to appear on the desktop. See kb.smarttech.com/q=16999.

• Orienting a SMART product to a display that is letter-boxed because it’s not running at the native panel resolution will now be accurate and support multi-touch gestures. The touch cursor will now be visible instead of the mouse cursor.

• Multiple pens are now supported in Windows 8.1 and 10. They can be used in the Microsoft OneNote 2016 Windows Store app. In other applications like Microsoft Paint, multiple pens will no longer spike together.

• High DPI improvements have been made for touch accuracy and interface look and feel.

• Resolved the need to reorient when switching from extended display to mirrored display.

• WebEx-SMART Plugin has been removed by default. To install, set the following registry key:

  [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Cisco\WebEx\IWB\SMART Technologies] "Path"="C:\\Program Files (x86)\\SMART Technologies\\SMART Product Drivers\\WbxSMART.dll"

• The mouse will no longer get stuck down when touching some SMART products at the login screen requiring a reboot on OS X 10.10 (Yosemite) or greater.

• Resolved an issue with the LightRaise 60wi interactive projector where it would stop unexpectedly during alignment when the knobs are turned a full turn.

• Known issue 1: Fixed the issue where x would y.

  Link to KB article (if applicable)

• Known issue 2: Fixed the issue where x would y.

  Link to KB article (if applicable)

• Known issue 1: Fixed the issue where x would y.

  Link to KB article (if applicable)

• Known issue 2: Fixed the issue where x would y.

  Link to KB article (if applicable)

• You’re unable to perform multitouch gestures in OS X 10.10 (Yosemite). See kb.smarttech.com/15937.

12.3.646.0

12.3.550.0

• In Windows 8 operating system, after installing SMART Product Drivers and orienting to a second display, touching with the pen may go to the primary monitor. If this occurs, restart the computer.

• Two-finger scroll hangs on Windows 10 on universal apps. See kb.smarttech.com/?q=17186.

• Popups notifications are not showing up on SMART Board M600 interactive whiteboards.

• Dual monitors with different DPIs cause offset on right-click menu.

• Tools are set to mouse when application is spanned over two displays.

• Notifications are not showing in the correct place when multiple displays have different DPIs.

• SMART Ink settings window is not responsive to touch after plugging into another board and then plugging back into the first board.

• Touch on the SMART Board 480 immediately after plugging it in will cause a diamond-shaped cursor ro appear on the desktop. See kb.smarttech.com/?q=16999.

• You’re unable to perform multitouch gestures in OS X 10.10 (Yosemite). See kb.smarttech.com/?q=15937.

12.2.645.0

12.2.739.0

• The End User License Agreement is translated into Hungarian and Polish.

• You can’t write or draw on an extended desktop when using a SMART Board E70 interactive flat panel. See kb.smarttech.com/?q=16584.

• In Windows 8 operating system, after installing SMART Product Drivers and orienting to a second display, touching with the pen may go to the primary monitor. If this occurs, restart the computer.

12.1.627.0

12.1.702.0

• Support for SMART Board 4055, 4065, 6055, 8055i‑G5 and 8065i‑G5 interactive flat panels

• The video to USB settings wizard has been corrected for SMART Board 8070i interactive flat panels when using Windows 8.1 operating system.

• The eraser on the back of the SMART Board 6065 interactive flat panel pen now erases thick ink and highlighter lines.

• If VTPC is disabled, touch could be off when using Windows 7, 8 or 8.1 operating system. If you are using a touch enabled Asus™ laptop computer with your SMART interactive display in extended mode, disconnecting and reconnecting the USB to the SMART interactive display without a connected video cable could result in loss of touch on the SMART interactive display. To correct, restart the Asus laptop computer.

• While installing SMART Product Drivers on Windows 7 operating system, you may be prompted to restart the computer. You must complete the installation before restarting.

• The End User License Agreement is not translated into Hungarian or Polish. Resolved in SMART Product Drivers 12.2

SMART Notebook 14.3: smarttech.com/kb/170842

SMART Ink 2.3: smarttech.com/kb/170570

SMART Meeting Pro 4.0 SP2 and SP3: smarttech.com/kb/170521

SMART Meeting Pro PE 1.4: smarttech.com/kb/170520

12.0.570.0

12.0.628.0

• Support for the SC12A controller firmware updater for SMART Board 600 series interactive whiteboards

• Support for Estonian, Korean, Latvian and Lithuanian

• Support for OS X 10.10 (Yosemite)

• Support for Hungarian and Polish

• Instructions no longer overlap or are cut off when you run the LightRaise® interactive projector initial setup in German.

• The eraser on the back of the SMART Board 6065 interactive flat panel pen now erases thick ink and highlighter lines.

• Touch is accurate when you use HID mode and OS X 10.9 (Mavericks) operating system software.

• Touch remains accurate after you adjust the Primary mouse button setting to Right in the Mac System Preferences.

• You can access Check for Updates and Activation from the menu bar.

• The SMART Connection Wizard provides troubleshooting tips you can use if you receive the “This SMART Board interactive whiteboard has limited functionality” error message.

• You lose touch on the Windows desktop when you use SMART Notebook software while connected to an Epson® PowerLite 95 projector. To resolve this, open the SMART Board Diagnostics Window from SMART Settings, select Tools > Advanced Board Settings > VTPC Driver tab, and then clear the Enable VTPC Driver check box.

• You’re unable to use the drawing tools in Adobe® Photoshop® CS6 if the Select tool is selected in the Floating Tools toolbar. As a workaround, start using the tool outside the canvas, and then work your way onto the canvas. The drawing tool starts working after you drag it inside the canvas.

  

• You’re unable to draw on the Windows desktop if you’re using a SMART Board E70 interactive flat panel. The issue is intermittent. Resolved in SMART Product Drivers 12.2

• Your SMART Board 8070i interactive flat panel isn’t detected when you open Video and Touch Input Settings in SMART Settings. You receive a “There is no SMART Board interactive flat panel control panel detected on the USB connection” message. To work around this, disconnect and then reconnect the USB cable while the error message is displayed.

• The eraser on the back of the SMART Board 6065 interactive flat panel pen is too small to erase thick ink and highlighter lines.

• The calibration process stops responding when the progress bar indicates calibration of your SMART Board 6065 interactive flat panel is almost complete. Restart your computer, and then calibrate your interactive flat panel again.

SMART Notebook 14.2: smarttech.com/kb/170791

SMART Ink 2.3 (Windows operating system software): smarttech.com/kb/170570

SMART Ink 2.2 (OS X operating system software): smarttech.com/kb/170570