Contract Information ESD112-DE-16A

Contract Term Dates: January 1, 2016 to December 31, 2020

Vendor Information

SMART Technologies Corporation
1655 North Fort Myers Drive, Suite 900
Arlington, VA 22209
Ph: 403.407.4181
Fax: 403.228.2500

Contact Person: Indrani Roy
Email: pricing@smarttech.com

Ordering Instructions

Placing an Order via Fax or Email

  1. Locate product and prices on this website (under Products and Pricing) or through an authorized reseller below.
  2. Our posted ESD112 prices are for a quantity of 1*.
  3. All quotes and orders should state "As per ESD112-DE-16A" in the body of the purchase order.
  4. Fax or email the quotation to the reseller contact provided below.
    a. Your order will be reviewed and edited by the below Vendor contacts.
    b. You will be contacted to make any necessary corrections.
    c. Your order will be archived for audit support.

Please contact an ESD112 Authorized Reseller below for further ordering instructions and quotation information.

*Exceptions:

  1. The cost of all shipping and handling expenses "Ship To:" address shall be FOB: Destination except on any orders of less than 5 (five) interactive whiteboards that are 77" diagonal or larger.
  2. The cost of all shipping and handling expenses "Ship To:" address shall be FOB: Destination except on any orders of 5 (five) or more interactive whiteboards that are 77" diagonal or larger with more than one shipping address.

Order Tracking

Please contact the authorized reseller with whom the order was placed with for further order information and tracking.

Authorized Resellers

Please contact an ESD112 Authorized Reseller below for further ordering instructions and quotation information.



State Reseller Representative's name Email address Phone Number
HI The Audio Visual Company (AVCO) Jennifer Lee JLee@theavco.net (808) 485-3225
ID Avidex Michael Clark mclark@avidexav.com (425) 643-0330
ID CCS Presentation Systems, Inc. Heather Hoshaw Hhoshaw@ccsprojects.com (208) 860-5515
ID Diversified Brad Thomas bthomas@compview.com (800) 448-8439
OR Advanced Classroom Technologies Chelsea Judge chelseaj@act-ol.com (360) 658-5200
OR Diversified Brad Thomas bthomas@compview.com (800) 448-8439
OR Saxton Bradley Inc. Andrew Woodcock Andrew.Woodcock@saxtonbradley.com (425) 970-6672
OR The Chariot Group Mark van Hilten mark.vanhilten@chariotgroup.com (503) 848-2400
OR Tierney Brothers Logan Curl LoganCurl@tierneybrothers.com (612) 800-5178
WA Advanced Classroom Technologies Chelsea Judge chelseaj@act-ol.com (360) 658-5200
WA Avidex Michael Clark mclark@avidexav.com (425) 643-0330
WA Diversified Brad Thomas bthomas@compview.com (800) 448-8439
WA Saxton Bradley Inc. Andrew Woodcock Andrew.Woodcock@saxtonbradley.com (425) 970-6672
WA The Chariot Group Mark van Hilten mark.vanhilten@chariotgroup.com (503) 848-2400
WA Tierney Brothers Logan Curl LoganCurl@tierneybrothers.com (612) 800-5178

Return policies

Below are policies and process for managing:

Damaged Products
SMART places a priority on high quality which results in an extremely low overall rate of equipment returns. However, despite this excellent track record and appropriate processes in place, we do understand that, from time to time, equipment is shipped out to customers in error, or is received dead-on-arrival (DOA). In all such rare cases, we ask customers to first contact the reseller technical team.

SMART's Technical Support Team:
Phone: Toll free 1.866.518.6791 or 1.403.228.5940
Fax: 1.403.806.1256

Returns Including Re-Stocking Charges
If the client wants to return equipment directly to SMART, we will charge a 15% restocking fee. Shipping charges will be the responsibility of the client.
Our resellers might have different policies. We advise that clients check the reseller return policy in the case they prefer to return any product to them directly.

Product Substitution
A. Product substitution in the case the product delivered is different than the product requested
If a product delivered is different than the product requested we ask that clients contact the reseller which the order was placed. Our resellers will do their best to resolve any issue in a timely manner.

B. Product substitution when a product is discontinued and replaced by equivalent or better
In the event that a SMART product is discontinued and replaced by an equivalent or better,
SMART will notify resellers and contract holders of the change and provide updated price lists.

Return Merchandise Authorization (RMA)
We are dedicated to ensuring that all SMART products are working properly. In the event that you receive a damaged or defective product, we can assist you with a replacement.
SMART has implemented a thorough Return Merchandise Authorization (RMA) process to ensure that customers have the best possible experience with SMART products.
SMART stands behind its products. Should you have an issue, there is a standard process in place to ensure that customers have fully functional equipment:

  • Contact SMART's support at 1-866-518-6791. You will be connected to a SMART representative who can help troubleshoot technical issues
  • Should the product be found to be defective, our agents will arrange for the product to be replaced.

Please refer SMART limited warranty by product category for SMART's current RMA policy.

Working with the Product Returns team (RMA) FAQ
The Product Returns team is a dedicated group who ensure SMART products are working properly by assisting with the replacement of damaged or defective units.

This section includes the answers to the questions most frequently asked of the Product Returns team.

What do I do if an installed product doesn't work as expected?
If an installed product doesn't work as expected, contact the Reseller and Distributor Technical Support team. They will diagnose the issue, resolve the problem if possible and determine if a product return is required.

How do I report freight damage or missing products?
If a product arrives damaged or the shipment doesn't include an item from your order, contact the Product Returns team with the details. To assist the Product Returns team in processing your request quickly, ensure that you quote all related serial numbers and order numbers.

To contact the Product Returns team via phone
North America: 1-866-616-5998

How do I determine a product's warranty?
The method to determine a product's warranty depends on the serial number.

To determine the warranty for a product

If you have the serial number(s) for your product(s), please enter this information in the Serial numbers box, here: https://support.smarttech.com/forms/warranty-form. You can enter more than one serial number; just separate the numbers with a comma, or enter each number on its own line.

If you do not have the serial number(s) for your product(s), you can refer to the general information on your product’s warranty here; please scroll down the page until you find the product(s) you are looking for: https://support.smarttech.com/forms/warranty-form.

To determine the warranty for a product without a serial number

For general information on a product's warranty, please refer to:
https://support.smarttech.com/en/forms/warranty-form