Warranty and Service Plans for Business

All SMART Board interactive displays come with either SMART Limited Warranty or SMART Assure Warranty

Visit smarttech.com/warranty for complete information about the SMART warranty your product comes with, and applicable regions.

 SMART Support Offerings  SMART Limited Warranty 1  SMART Assure Warranty1  SMART Pro Service Plan2

Remote Technical Support

Support local business hours

 Mon - Fri

Visit Contact Support for regional details

Mon - Fri

visit Contact Support for regional details

Mon - Fri

visit Contact Support for regional details

Phone and email support  yes  yes  yes

RMA3

Advanced hardware replacement

yes

2-way shipping included

yes

2-way shipping included

 

Included as part of warranty coverage

Advanced hardware replacement shipping  Service Level Objective (SLO) no
no
5 business days4

Onsite Service

Removal and reinstallation by SMART-authorized technicians no yes

 

Included with SMART Assure Warranty

 

Onsite service scheduling SLO no no Within 48 hours of RMA verification and determination of onsite service requirement

Included Software

SMART Meeting Pro®0 no
no yes
SMART TeamWorks™ no no  yes

Software Support

Software updates: minor and major version releases no no yes

 

1 Standard warranty term is 3 years. In the UK, 5 years.

2 SMART Pro Service options are available in terms of 1, 3, and 5 years. SMART Pro Service Service Level Objectives (SLO) are applicable in select regions. See SMART Pro Service Plans Terms and Conditions for details 

3 For countries where a SMART distributor is not the importer of record, end customers will be the importer of record for RMA units and will be responsible for applicable VAT. 

Excluding transportation time. Delivery of the product is door-to-door, or port of entry.