Warranty and Service Plans for Business

All SMART Board interactive displays come with either SMART Limited Warranty or SMART Assure Warranty

Visit smarttech.com/warranty for complete information about the SMART warranty your product comes with, and applicable regions.

 SMART Support Offerings  SMART Limited Warranty  SMART Assure Warranty   SMART Pro Service Plan1

Remote Technical Support

Phone and email support 

yes

yes

yes 

Support local business hours

Monday - Friday
Visit Contact Support for regional details

Monday - Friday

Visit Contact Support for regional details

Monday - Friday

Visit Contact Support for regional details
 

RMA2

Advanced hardware replacement

yes

2-way shipping included

yes

2-way shipping included

 

Included as part of warranty coverage

Advanced hardware replacement Service Level Objective (SLO) no
no

5 business days3

Onsite Service for RMA

Removal and reinstallation by SMART-authorized technicians no yes  

Included with SMART Assure Warranty

Onsite service scheduling SLO no no

yes

Within 48 hours of RMA verification and determination of onsite service requirement

Software

SMART Meeting Pro® no
no

yes

Perpetual entitlement

SMART TeamWorks™ no no

 yes

Includes software updates and new feature releases

 1 SMART Pro Service plans are available in terms of 1, 3, and 5 year terms.  See SMART Pro Service Plans Terms and Conditions for details.

2 For countries where a SMART distributor is not the importer of record, the customer will be the importer of record of the RMA units and responsible for applicable duties and taxes. SMART will be responsible for two-way shipping from our warehouses to the port of entry.

3 The SLO provides priority shipping of the Advanced Hardware Replacement in select countries in North America and Europe. See SMART Pro Service Plans Terms and Conditions for a complete list of eligible countries. Please note the SLO does not include time in transit after product leaves the warehouse.