Política de privacidad de Notebook

Gracias por elegir el software de aprendizaje colaborativo SMART Notebook^®.  La presente política de privacidad se aplica a SMART Notebook^® y a SMART Notebook^® Plus (en lo sucesivo, de forma conjunta, el «Software Notebook»). Desde la versión 22, el nombre de las funcionalidades de la suscripción de pago ha cambiado a «SMART Notebook Plus».

La presente política de privacidad para el Software Notebook forma parte de los Términos acordados entre usted y SMART. En ella, se explica cómo trabaja SMART para proteger su información y su privacidad cuando usa Notebook.

Al usar Notebook, acepta que SMART recoja, conserve, use y divulgue cierta información, según sea necesario, para poder ofrecerle Notebook. Si no está de acuerdo, no debe usar Notebook.

Informe automático de errores: si el Software Notebook encuentra un problema, la aplicación enviará automáticamente la siguiente información anónima al agente de SMART Sentry.io encargado del tratamiento (ubicado en Estados Unidos):

• ID de la clase (sin información de identificación personal)
• ID de usuario e ID de sesión (con cifrado hash y aleatorización para mantener el anonimato)
• Encabezado de la solicitud (aplicación y versión, plataforma, sistema operativo, navegador, idioma, fecha y hora)
• Pistas de navegación (últimas páginas visitadas y enlaces en los que ha hecho clic)

Notificación opcional de errores de usuario: una vez que se haya completado la notificación automática de errores, los usuarios tendrán la opción de facilitar su nombre, su dirección de correo electrónico e información adicional sobre el error. También se pedirá a los usuarios si desean que SMART se ponga en contacto con ellos. Esta información personal opcional se almacena en Salesforce (ubicado en Estados Unidos) y se comparte con nuestro equipo de atención al cliente.

Cabe recordar que los clientes y los usuarios son dos grupos distintos:

¿Aún tiene dudas?

¿Qué ocurre con el RGPD, la CCPA y la FERPA?

DATA TYPES

It is important to remember that customers and users are two distinct groups:

• Customers are typically an organization (e.g., district, school, company) and not a personally identifiable individual. The identifiable information we require is from the customer for transactional purposes. The customer shall not provide SMART with personally identifiable information unless permissible by law and the customers’ policies.
• Users (e.g., teachers) are generally not the ones who purchased or set up the account (e.g., IT administrators) and only access Notebook because the customers’ administrator has granted them access. As such, SMART’s exposure to personally identifiable information only comes from how the customer operates when providing e-mail addresses and names of users to SMART and from user created Content. If you have a concern as a user about your PII you must demand the customer provide only non-identifiable information to SMART and you as a user must only create Content with no PII in it.

We collect two types of data, depending on your interaction with us:

“Non-Personal Data” means aggregated non-identifiable information, which may be made available or gathered via your access to and interactions with our services. We are not aware of the identity or other identifiers of the individual from which the Non-Personal Data is collected. The Non-Personal Data collected may include aggregated usage information (meta-data), as well as technical information transmitted by your device, such as the type of browser or device, type of operation system, device settings and technical software data, etc.

“Personal Data” or “personal information” means individually identifiable information, namely information that identifies a natural person (not a corporation) or may, with reasonable effort, be used to identify a natural person.

We do not knowingly collect or process any Personal Data constituting or revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, or data concerning a person's health (“Special Categories of Personal Data”).

The Customer is responsible for obtaining consent and authorization for a student to use our products and services from their parent or guardian. Where a customer instructs us to collect personal information from children, we collect, use, process and retain such information solely to provide the educational services on behalf of the customer and for the purpose of providing Notebook.

INFORMATION WE COLLECT

We collect and use information to allow us to provide our products and services to you. We collect information from you when you sign up for an account or voluntarily provide additional information.

We also collect information about the navigation pages users visit within Notebook using cookies and third-party analytics tools. This information includes information about the device(s) you use to access the websites including unique device identifiers, IP address, operating system, browser, and cookies. Depending on your device settings, we may also collect information about your geographical location. A list of cookies is provided at the end of this policy.

USE OF YOUR PERSONAL DATA

We use the personally identifiable data we collect solely for the purpose of providing Notebook to you. We may share this data with third-party service providers to provide our services to you. All providers contracted by SMART are contractually bound to keep your personal data secure and use it only for necessary service delivery.

In addition to processing your personal data for the purposes of providing our services and facilitating correspondence, we may also process your data based on legitimate interests/lawful basis. These interests or basis include but are not limited to improving our services, managing our business operations and sending you information about our products, services, and offers that may be of interest to you, provided you have opted in or not opted out of receiving such communications.

We do not sell your data, and we do not share personal data with third parties without your informed consent, which is the purpose of this document. We share your information in accordance with this agreement and a list of the third parties we share data with to provide our services to you are detailed below. Data is not shared between sub-processors unless explicitly stated.

OPTING OUT OR REMOVING PERSONAL INFORMATION AND DATA RETENTION

SMART will only keep personal data for as long as required to provide the service, or to comply with statutory requirements. When the personal data collected is no longer required by us, we and our service providers will perform the necessary procedures for destroying, deleting, erasing, or converting it into an anonymous form as permitted or required under applicable laws.

You may request deletion of your SMART account at any time by e-mailing privacy@smarttech.com or contacting our support department. SMART will respond to customer requests to delete personal data within 30 days. Inactive unpaid accounts are deleted after two (2) years. All data stored locally on the Notebook can be deleted by you at any time by resetting it to factory settings.

If you would like to request that your personal information be provided to you for your review, be removed from our services, or be updated, please contact privacy@smarttech.com.

SECURITY

We use widely accepted technical and operational security measures to protect your personal data including 256-bit TLS encryption. Only authorized SMART personnel and third-party service providers listed below are allowed to access this data, and they are required to treat it as confidential.

We do not store your passwords as these are managed by our single-sign-on (SSO) providers and they encrypt all your credentials and separate them from your personally identifiable information.

However, no security measures can guarantee complete protection against loss, misuse, or alteration of personal information. SMART is not responsible for any damages or liabilities resulting from such security failures.

YOUR RIGHTS

Subject to applicable law, including exceptions, you have the following rights with regard to the personal data that we collect about you:

• right to ask what personal data we have about you and how we use;
• right to request a copy of the personal data that we hold about you;
• right to request that we correct or amend your personal data;
• right to request deletion of your personal data; and
• right to ask us to stop or limit how we process your personal data.

To protect your privacy and security, we may need to verify your identity before acting on certain requests, to the extent permitted by law. If someone is making the request on your behalf (like an authorized agent) and they don’t provide proof of authority (such as a power of attorney), we may ask for additional evidence, like written authorization, or contact you directly to confirm the request.

If you would like to exercise your rights regarding your personal data, you can do so by:

• emailing your request to us at: privacy@smarttech.com
• contacting us by postal mail at:
  
  SMART Technologies ULC
  Attention: Legal Department
  Suite 600, 214-11 Ave SW
  Calgary, AB T2R 0K1
  CANADA
  
  +1.403.245.0333

NOTIFICATION OF BREACH

If we become aware of a personal data breach, we will without undue delay, and where feasible, no later than 72 hours after having become aware of it, notify you of said breach, unless the data breach is unlikely to result in a risk to the rights and freedoms of natural persons. Our communication of a breach shall be in clear and plain language and contain a minimum of:

• Contact details of the Data Protection Officer or other contact person;
• A description of the nature of the breach;
• Likely consequences of the breach;
• Advice on steps data subjects can take to protect themselves; and
• The measures SMART has taken or proposes to take to address the breach.

COOKIES

To enhance your experience, our web pages and Services use "cookies". Cookies are small text files that are placed on your computer or device. Most web browsers allow some control over cookies through the browser settings. You may accept cookies and then delete them at a later date or upon exiting your browser.

Additionally, some of our online recruitment activities are hosted by third parties. When you access sites operated by these third parties, they may to the extent permitted by applicable law, place their own Cookies or other tracking technologies on your device. We encourage you to read the Privacy Statements of these websites before transmitting any Personal Information to third parties.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our operations, or to meet new legal and regulatory requirements. The updated policy will be posted on our website SMART Tech Privacy Policies.

DATOS DE USUARIOS DE PRODUCTOS RECOGIDOS Y TRATADOS

En esta sección, se describen los datos que se recogen, usan y divulgan de los dos tipos de usuarios de Notebook:

• Usuarios de SMART Notebook (sin inicio de sesión ni uso compartido)
• Usuarios de SMART Notebook Plus con inicio de sesión

El cliente controla las solicitudes de eliminación de los datos de los usuarios. Si accede a Notebook a través de su escuela, debe realizar su solicitud de eliminación al cliente. Si es menor de edad, SMART se reserva el derecho de proporcionar acceso a su cuenta a sus padres, tutor legal u otro adulto autorizado (profesor o administrador de la escuela), o según requiera la ley.

El término "identificable" usado en las tablas a continuación no significa necesariamente información personal identificable.

Usuarios de SMART Notebook^® (sin inicio de sesión ni uso compartido en línea)

La versión básica es el software gratuito diseñado para usarse con una pantalla interactiva SMART Board^®. Incluye muchas funcionalidades que puede usar para crear y editar lecciones. Además, puede usarla sin conexión a Internet. En las versiones anteriores, aparecerá una marca de agua en cada página de la lección si el ordenador en el que está ejecutando la versión básica no está conectado a una SMART Board. Desde la versión 22 de SMART Notebook, es posible que el software no funcione con un dispositivo que no sea una SMART Board.

USUARIOS DE SMART NOTEBOOK PLUS CON INICIO DE SESIÓN

Una suscripción a SMART Learning Suite le ofrece acceso a las funcionalidades de SMART Notebook Plus. Sin una suscripción, puede seguir accediendo a la versión básica de SMART Notebook (véase la información anterior).

DATOS DE CLIENTES RECOGIDOS Y TRATADOS

En esta sección, se describen los datos que se recogen, tratan y divulgan de los clientes (compradores, clientes potenciales y socios de canal autorizados de SMART). A través de nuestro servicio de Atención al cliente, puede solicitar la eliminación de sus datos y de su cuenta en cualquier momento, pero debemos conservar todos los datos relevantes relacionados con compras y transacciones financieras hasta que ya no sean requeridos por la legislación aplicable. El término «identificable» usado en la siguiente tabla no significa necesariamente información personal identificable.

TERCEROS

En la medida en que la funcionalidad no esté directamente proporcionada o administrada por SMART como, por ejemplo, el inicio de sesión único (SSO) a través de Google y Microsoft, los vídeos en YouTube^®, etc., acepta que es su responsabilidad consultar y aceptar estas políticas de privacidad y los términos de los proveedores de servicio externos.