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You’re Unable to Open Notebook Software Files

SMART Software SMART Notebook 10 and Notebook collaborative learning software 9.7 and 9.5
Operating Systems Windows operating systems and Mac OS X operating system software

Issue

You’re no longer able to open your Notebook software files.

Symptoms

A blank window opens or the following error message appears:

When you click OK, the following message appears:

Cause

If you create files in SMART Board software 9.1 or earlier, and then upgrade to SMART Board software version 9.5 or 9.7 or Notebook software version 10, you’re files aren’t compatible with the upgraded software.

Solution

Send a single Notebook file by e-mail to SMART Support. We will try to convert it to a file format you can open. In your e-mail message, include the following information:

  • details about what happens when you try to open your file

  • your current version of Notebook software

To determine the current version of Notebook software, complete the following:

  1. Open a new Notebook software file.

  2. (Windows operating systems) Select Help > About SMART Notebook.

    OR

    (Mac computers) Select Notebook > About SMART Notebook.

    The About SMART Notebook dialog box appears.

  3. Click the Technical Support tab.

    Your software version is listed near the top of the dialog box.

Background

Notebook software versions 7.x, 8.x, 9.0 and 9.1 saved files with a .xbk file extension. However, SMART Board software 9.5 and 9.7 and Notebook software 10 save files with a .notebook extension. In most instances, Notebook software can convert a .xbk file to a .notebook file.

First Published August 2, 2007
Last Updated May 21, 2008

 

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