Warranty

To learn about your SMART product's warranty or to check the details of your software key, enter the product’s serial number or key below. You can enter more than one number: just separate them with a comma or enter each number on its own line. You can enter up to 100 serial numbers.

  • SMART Assure warranty

    The SMART Assure Warranty provides comprehensive coverage to give peace of mind.

    SMART Assure Warranty includes 24/7 access to a dedicated SMART customer support team for inquiries and remote troubleshooting. If required, advanced hardware replacement or on-site repair is available, with shipping at the expense of SMART. Along with on-site replacement or repair, you’ll have access to support provided by SMART-authorised technicians, which includes uninstallation of the faulty product and installation of the repaired or replacement product. If a return is required, we'll also package the faulty product for easy return to SMART – we'll even cover the return shipping cost.

    See terms and conditions for details.

  • SMART Limited Equipment Warranty

    The SMART Limited Equipment Warranty includes 24/7 access to a dedicated SMART customer support team for inquiries and remote troubleshooting. If required, advanced hardware replacement or return for repair is available, with shipping at the expense of SMART. If you need to return a defective product, SMART will cover the shipping cost

    See terms and conditions for details.

  • Purchase an upgrade or extended warranty

    Extended warranties and/or upgrades to the SMART Assure Warranty are available on selected products. The terms of an extended warranty are the same as the original warranty. To purchase an extended warranty, contact your reseller.

  • Discontinued product support policy

    See Discontinued products for a list of products that have been discontinued. Read our discontinued product support policy.

  • Out of warranty support

    Return for repair options are available for certain out-of-warranty products in some regions. Contact us to get started.

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The warranty has expired. For self-service support, please visit SMART Support

Warranty information for products released since September 2019

SMART product North America Belgium, The Netherlands, Luxembourg Austria, Germany, Switzerland Australia & New Zealand UK & Ireland All other supported countries
SMART Board RX series interactive display

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

5-year
SMART Assure Warranty

5-year
SMART Assure Warranty

Optional 2-year extension available

5-year
SMART Assure Warranty

Optional 2-year extension available

3-year
Limited Equipment Warranty

Optional 2- and 4-year extension available

SMART Board GX series display

3-year
Limited Equipment Warranty

Optional upgrade to 3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

3-year
Limited Equipment Warranty

Optional upgrade to 3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

Effective Jan 01, 2024*

*5-year
Limited Equipment Warranty

(Displays purchased before Jan 01, 2024: 3-year Limited Equipment Warranty)

Effective 01 August 2023*

*5-year
Limited Equipment Warranty

*Optional upgrade to 5-year
SMART Assure Warranty

*Optional 2-year extension available

(Displays purchased before 01 Aug 2023: 3-year Limited Equipment Warranty with optional upgrade to 3-year SMART Assure Warranty and optional 2- and 4-year extension available)

5-year
SMART Assure Warranty

(Displays purchased before 01 Sep 2022: 5-year Limited Equipment Warranty with optional upgrade to 5-year SMART Assure Warranty)

Optional 2-year extension available

3-year
Limited Equipment Warranty

Optional 2- and 4-year extension available

SMART Board GX Zero series interactive display

3-year
Limited Equipment Warranty

Optional upgrade to 3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

3-year
Limited Equipment Warranty

Optional upgrade to 3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

5-year
Limited Equipment Warranty

5-year
Limited Equipment Warranty

Optional upgrade to 5-year
SMART Assure Warranty

Optional 2-year extension available

5-year
SMART Assure Warranty

Optional 2-year extension available

3-year
Limited Equipment Warranty

Optional 2- and 4-year extension available

SMART Board MX (V2 and later) series display

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

Effective Jan 01, 2024*

*5-year
SMART Assure Warranty

((Displays purchased before Jan 01, 2024: 3-year SMART Assure Warranty)

Effective 01 August 2023*

*5-year
SMART Assure Warranty

*Optional 2-year extension available

(Displays purchased before 01 Aug 2023: 3-year SMART Assure Warranty with optional 2- and 4-year extension available)

5-year
SMART Assure Warranty

Optional 2-year extension available

3-year
Limited Equipment Warranty

Optional 2- and 4-year extension available

SMART Board MX Pro (V2 and later) series display

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

Effective Jan 01, 2024*

*5-year
SMART Assure Warranty

(Displays purchased before Jan 01, 2024: 3-year SMART Assure Warranty)

Effective 01 August 2023*

*5-year
SMART Assure Warranty

*Optional 2-year extension available

(Displays purchased before 01 Aug 2023: 3-year SMART Assure Warranty with optional 2- and 4-year extension available)

5-year
SMART Assure Warranty

Optional 2-year extension available

3-year
Limited Equipment Warranty

Optional 2- and 4-year extension available

SMART Board 6000S series display

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

Effective Jan 01, 2024*

*5-year
SMART Assure Warranty

(Displays purchased before Jan 01, 2024: 3-year SMART Assure Warranty)

Effective 01 August 2023*

*5-year
SMART Assure Warranty

*Optional 2-year extension available

(Displays purchased before 01 Aug 2023: 3-year SMART Assure Warranty with optional 2- and 4-year extension available)

5-year
SMART Assure Warranty

Optional 2-year extension available

3-year
Limited Equipment Warranty

Optional 2- and 4-year extension available

SMART Board 6000S Pro series display

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

Effective Jan 01, 2024*

*5-year
SMART Assure Warranty

(Displays purchased before Jan 01, 2024: 3-year SMART Assure Warranty)

Effective 01 August 2023*

*5-year
SMART Assure Warranty

*Optional 2-year extension available

(Displays purchased before 01 Aug 2023: 3-year SMART Assure Warranty with optional 2- and 4-year extension available)

5-year
SMART Assure Warranty

Optional 2-year extension available

3-year
Limited Equipment Warranty

Optional 2- and 4-year extension available

SMART Board QX Pro series display

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

Effective Jan 01, 2024*

*5-year
SMART Assure Warranty

(Displays purchased before Jan 01, 2024: 3-year SMART Assure Warranty)

5-year
SMART Assure Warranty

Optional 2-year extension available

5-year
SMART Assure Warranty

Optional 2-year extension available

3-year
Limited Equipment Warranty

Optional 2- and 4-year extension available

SMART Board 7000R series display

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

3-year
SMART Assure Warranty

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

5-year
SMART Assure Warranty

Optional 2-year extension available

3-year
Limited Equipment Warranty

Optional 2- and 4-year extension available

SMART Board 7000R Pro series display

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

3-year
SMART Assure Warranty

3-year
SMART Assure Warranty

Optional 2- and 4-year extension available

5-year
SMART Assure Warranty

Optional 2-year extension available

3-year
Limited Equipment Warranty

Optional 2- and 4-year extension available

SMART Board M700 series interactive whiteboard

3-year
Limited Equipment Warranty

Optional 2-year extension

3-year
Limited Equipment Warranty

Optional 2-year extension

3-year
Limited Equipment Warranty

3-year
Limited Equipment Warranty

Optional 2-year extension available

3-year
Limited Equipment Warranty

Optional 2-year extension

3-year
Limited Equipment Warranty

Optional 2-year extension

SMART Ultra HD Camera (SWC-120UHD)

3-year
Limited Equipment Warranty

Optional 2-year extension available

3-year
Limited Equipment Warranty

Optional 2-year extension

3-year
Limited Equipment Warranty

3-year
Limited Equipment Warranty

Optional 2-year extension available

3-year
Limited Equipment Warranty

Optional 2-year extension

3-year
Limited Equipment Warranty

Optional 2-year extension

SMART Document Camera
(SDC-650)
5-year, return for replacement

1-year, return for battery replacement
View the warranty

5-year, return for replacement
1-year, return for battery replacement
View the warranty

5-year, return for replacement
1-year, return for battery replacement
View the warranty

5-year, return for replacement
1-year, return for battery replacement
View the warranty

5-year, return for replacement
1-year, return for battery replacement
View the warranty

5-year, return for replacement
1-year, return for battery replacement
View the warranty

SMART OPS PC module
(PCM11 series)

3-year
Limited Equipment Warranty

Optional 1 or 2-year extension

3-year
Limited Equipment Warranty

Optional 1 or 2-year extension

3-year
Limited Equipment Warranty

3-year
Limited Equipment Warranty

3-year
Limited Equipment Warranty

Optional 1 or 2-year extension

3-year
Limited Equipment Warranty

Optional 1 or 2-year extension

SMART iQ appliance (AM60) and SMART Android appliance (AMG1)

3-year
Limited Equipment Warranty

Optional 1- and 2-year extension available

3-year
Limited Equipment Warranty

Optional 1- and 2-year extension available

3-year
Limited Equipment Warranty

3-year
Limited Equipment Warranty

3-year
Limited Equipment Warranty

Optional 1- and 2-year extension available

3-year
Limited Equipment Warranty

Optional 1- and 2-year extension available

SMART HD mobile stand for interactive displays
(FS-SBID-200)
5-year
Limited Equipment Warranty
5-year
Limited Equipment Warranty

5-year
Limited Equipment Warranty

5-year
Limited Equipment Warranty

5-year
Limited Equipment Warranty
5-year
Limited Equipment Warranty
SMART Electric Height-Adjustable Floor Stand
(series 400 and 500)
5-year
Limited Equipment Warranty
5-year
Limited Equipment Warranty

5-year
Limited Equipment Warranty

5-year
Limited Equipment Warranty

5-year
Limited Equipment Warranty
5-year
Limited Equipment Warranty
SMART wall stand electric
(WSE-400/410)
5-year
Limited Equipment Warranty
5-year
Limited Equipment Warranty

5-year
Limited Equipment Warranty

5-year
Limited Equipment Warranty

5-year
Limited Equipment Warranty
5-year
Limited Equipment Warranty

Warranty terms and conditions for products within these series may differ by model, size, or region. Contact your reseller or Support for more information about warranties available for your product.

Warranty information for products released from 2016 to September 2019

SMART product Limited Equipment Warranty Extended warranty and service plans
SMART Board 7000-V2 series interactive display 3-year, advanced replacement
2-way shipping or return for repair.
View the warranty
 1- or 2-year
SMART Board 7000 series interactive display 3-year, advanced replacement
2-way shipping or return for repair.
View the warranty
1- or 2-year
SMART Board 6000 series interactive display (purchased after 1 February 2017) 3-year, advanced replacement
2-way shipping or return for repair.
View the warranty
1- or 2-year
SMART Board MX/MX100 series interactive display 3-year, advanced replacement 
2-way shipping or return for repair.
View the warranty
1- or 2-year
SMART Board 2000 series display 3-year, advanced replacement
2-way shipping or return for repair.
View the warranty
1- or 2-year
SMART iQ appliance (AM30, AM40, AM50) 3-year, advanced replacement
2-way shipping or return for repair.
View the warranty
1- or 2-year
SMART OPS PC module (PCM8 series) 3-year, advanced replacement 
2-way shipping
View the warranty
 1- or 2-year
SMART Document Camera (SDC-550)

5-year, return for replacement 
1-year, return for battery replacement
View the warranty

Not available
 SMART Podium 600 Series 3-year, advanced replacement
2-way shipping
View the warranty
Not available
 SMART Coding Kits by SAM Labs 180 days
Contact SAM Labs for more information
Not available

Warranty information for products released in 2016 and earlier

Enterprise products
Limited Equipment Warranty Extended warranty and
service plans
SMART kapp iQ
(SMART kapp 55/65/75)
2-year
View the warranty
Service plans available; see terms and conditions for details.             
SMART kapp iQ Pro
(SMART kapp 55/65/75)
3-year
View the warranty
Service plans available; see terms and conditions for details. 
SBID8084i-G4 and SBID8000i-G5
series interactive flat panels with
SMART Meeting Pro
3-year
View the warranty
Service plans available; see terms and conditions for details. 
SRS-Skype (Lync) configuration 2-year
View the warranty
Service plans available; see terms and conditions for details.
SBID8070i-G4 interactive flat panels 2-year
Refer to the original warranty document
included with the product.
Not available
Education products
Limited Equipment Warranty Extended warranty and
service plans
SMART 6000 series interactive
flat panels purchased before
1 February 2017, and
SMART Board 4000 series/E70
interactive flat panels
2-year, advanced replacement
2-way shipping
View the warranty
1- or 3-year
SBM600 series interactive whiteboards 2-year, advanced replacement
2-way shipping
View the warranty
1- or 3-year
SB600/SBD600 series
interactive whiteboards
2-year, advanced replacement
2-way shipping.
Refer to the original warranty document included with the product.
Not available
SBX800 series interactive whiteboards 2-year, advanced replacement
2-way shipping.
View the warranty
3-year
SB480 series interactive whiteboard 2-year, advanced replacement
2-way shipping.
View the warranty
3-year
SMART U100 and U100w projectors 3-year
Lamp coverage: 1-year or 1,000 hours of lamp usage, whichever comes first.
View the warranty
1- or 2-year
SMART V30 projector 3-year
Lamp coverage: 3-year or 3,000 hours of lamp usage, whichever comes first.
Replacement projector lamp: 1-year or 1,000 hours of lamp usage, whichever comes first.
View the warranty
2-year
SMART UX80 and UX60 projectors 3-year
Lamp coverage: 1-year or 1,000 hours of lamp usage, whichever comes first.
Refer to the original warranty document included with the product.
2-year
SRL60wi/SRL60wi2 and SRL40wi
interactive projectors
3-year, covers projector and pen.
Lamp coverage: 1-year or 1,000 hours of lamp usage, whichever comes first.
Refer to the original warranty document included with the product.
2-year
SMART UF75 and UF75w projectors 3-year 
Lamp coverage: 1-year or 1,000 hours of lamp usage, whichever comes first.
Refer to the original warranty document included with the product.
2-year
SMART UF70 and UF70w projectors 3-year
Lamp coverage: 1-year or 1,000 hours of lamp usage, whichever comes first.
Refer to the original warranty document included with the product.
2-year
SMART UF65 and UF65w projectors 3-year
Lamp coverage: 1-year or 1,000 hours of lamp usage, whichever comes first. 
Refer to the original warranty document included with the product.
2-year
SMART V25 projector 2-year
Lamp coverage: 2-year or 2,000 hours of lamp usage, whichever comes first.
Replacement projector lamp: 1-year or 1,000 hours of lamp usage, whichever comes first.
Refer to the original warranty document included with the product.
2-year
SMART Document Cameras
(SDC-450, SDC-330, SDC-280)
5-year, return for replacement
1-year, return for battery replacement
View the warranty
Not available
SMART Podium 500 series 2-year
Refer to the original warranty document included with the product.
3-year
SMART Table interactive
learning centre (ST442i)
2-year, 2-way shipping
View the warranty
Not available
SMART Response LE, PE and XE
interactive response systems
2-year
Refer to the original warranty document included with the product.
3-year
Accessories Limited Equipment Warranty Extended warranty
SMART kapp iQ appliance
(UGK-KAPPIQ-AM30-EDU)
3-year
Refer to the original warranty document included with the product.
1- or 2-year
SMART kapp iQ appliance
(UGK-KAPPIQ-AM30-ENT)
3-year
Refer to the original warranty document included with the product.
1-year
SBID-G4-XTM 2-year
Refer to the original warranty document included with the product.
Not available
MIC-500 microphone for SMART Room System 2-year
Refer to the original warranty document included with the product.
Not available
SMART Mobile Floor Stand (FS-SB) 1-year
Refer to the original warranty document included with the product.
Not available
Laptop shelf for FS-UX system 1-year
View the warranty
Not available
Wall stand kit for integrated flat panels
(WSK-Single/WSK-Dual)
1-year
Refer to the original warranty document included with the product.
Not available
SMART mobile, height-adjustable floor stand
(FS-UX)
2-year
View the warranty
Not available
SMART Height-Adjustable Wall Mount
(HAWM UX/UF)
2-year Not available
SBA-L and SBA-V projection audio system 
for whiteboard systems
1-year
View the warranty
4-year
SBA USB audio system 1-year
View the warranty
4-year
Wireless Bluetooth connection (WC8) 1-year
View the warranty
Not available
SBX800 CAT5-XT CAT5 to USB extender 1-year
View the warranty
Not available
CAT5-XT-1100 CAT5 to USB extender  1-year
View the warranty
Not available
USB XT USB active extension 1-year
View the warranty
Not available
SMART Slate (WS200)
2-year
Refer to the original warranty document included with the product.
3-year
SMART kapp boards
Limited Equipment Warranty Extended warranty and
service plans
SMART kapp42/
SMART kapp84
1-year (North America, UK, rest of world)
View the warranty 2-year (EMEA)
View the warranty
1- or 2-year